Customer Service Job Description For Resume

Professional Summary For A Customer Service Resume

If you are an experienced job seeker, you may use either two formats of a professional summary the professional profile and the resume summary. Both options summarize your accomplishments throughout your work history, highlighting qualifications that match the job listing.

The professional summary may be written in either paragraph form or bullets, as shown in the examples below. Ideally, it should contain your career objective.

Job seekers who have no relevant experience to highlight or are applying for an entry-level position may use a resume objective instead. It gives you the opportunity to highlight any achievements and show your potential and enthusiasm for the role.

Take a look at the examples below one is a correct way of writing a customer service resume objective, and the other shows you what not to write in a resume objective

Use a resume professional summary when you have sufficient work experience.

Use a resume objective when you have no relevant work experience or applying for an entry-level job.

Both resume summary and resume objective should highlight your relevant skills and achievements.

Customer Service Representative Duties:

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer’s complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution

• Maintain financial accounts by processing customer adjustments

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Prepare product or service reports by collecting and analyzing customer information

• Contribute to team effort by accomplishing related results as needed

• Manage large amounts of incoming calls

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Customer Service Manager Resume

Why this resume works

• When you’re looking for your first role as a customer service manager, your customer service manager resume needs to highlight an increasing level of responsibility throughout your career. A great way to show ownership is through the use of action verbs like “managed,” “led,” and “oversaw.”
• Since you’ll oversee people as a customer service manager, it’s important to show that you have a track record of improving the performance of those you’ve managed. You also want to demonstrate that you value your employees since this leads to better team performance.
• You can explain how you saved time, improved efficiency, and improved performance to demonstrate your management skills to the hiring manager.

What Are The Duties Of A Customer Service Representative

Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. In the case of a sales customer service representative, customer service duties and responsibilities will include selling products and services to clients and processing payments.

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Include Your Most Relevant Skills

Your skills section can show your proficiency in customer service, banking, and finance. It’s beneficial to list hard and soft abilities, as bank customer service representatives require good teamwork and communication skills to establish good relationships with their colleagues. Include six skills of each category and evaluate which one matches those listed in the job posting.

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Soft Skills And Hard Skills For Customer Service

Most prospective customer support representatives have an intuitive understanding that soft skills are king for the profession. But guessing and knowing for sure are quite different. Statistics back up the fact that social qualities and competencies dominate this field. According to O-NET Online and PUMS Occupation statistics, the three most critical and necessary skills for these positions are: Active Listening, Service Orientation, and Social Perceptiveness. They are closely followed by: Speaking Skills, Visual and Reading Comprehension and Complex Problem Solving. Mathematics, writing and operation/process analysis can also be an advantage, especially for upper-level positions.

Soft skills are going to be the main focus of any recruiter or HR professional evaluating a customer service application. However, nearly every job market has been impacted by technological innovations. This means that hard skills have more importance than they did in previous years. Knowing how to use digital customer communication systems, CRMs, office software and so on can be a critical necessity, depending on the company. Social media knowledge has become vital for many businesses, as millions of consumers interact with brands there. Here’s an example to illustrate how social media knowledge is important, according to Microsoft data:

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Required Skills And Qualifications

• High school diploma or equivalent
• Successful experience in a corporate environment
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems, alleviate conflicts, and escalate tactfully
• Ability to multitask, manage time, and prioritize
• Ability to work individually and as a team member

Customer Service Skills For Job Interviews And On The Job

As you proceed to job interviews, you will have the chance to showcase your customer service skills by arriving on time, responding clearly to interview questions, maintaining eye contact and presenting a friendly demeanor.

Customer service is an important part of every business. Creating positive interactions in the workplace can help ensure your company continues to draw both new and repeat and customers, and help develop a cohesive relationship with colleagues. Utilizing customer service skills will be essential in your job search process and as you advance in your career, whether you apply them with external clients or internal colleagues.

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What Is Customer Service

Customer service is both a type of job and a set of job skills. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer service is used in many jobs at every level.

While traditionally you might think of customer care as a service from a business to a consumer, it is also applicable within a business. For example, you may be in a role that provides services to other, internal teams. In this case, you would want to ensure that you understood and were able to meet their needs.

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Bilingual Customer Support Resume

Why this resume works

• Knowing another language automatically increases your chances of getting an interview! Your bilingual customer support resume should actively demonstrate how you’ve used your abilities to broaden your client base, improve customer satisfaction, and help the company stay relevant and competitive.
• Working as a bilingual customer support agent is a valuable asset that sets you apart from people who speak one language.
• Beyond your job experience bullet points, you can remind employers of your language abilities in the skills section and your objective statement.

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Resume Summary For A Customer Service Professional Seeking An Advanced Position

Resume summaries can help you emphasize your qualifications as a professional seeking an advanced position. Customer service professionals applying for advanced roles may create resume summaries like:

“Friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. Skilled at using consumer feedback to improve customer service processes.”

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What Are Customer Service Duties For A Resume

Customer service duties for a resume encompass a number of different services, including answering customer questions, placing orders or fulfilling returns for customers and helping customers select the right product for them. If you’ve worked in customer service and are now applying for another customer service position, you should to include your previous customer service duties on your resume. There are several ways you can do this, with the most common way being to incorporate previous customer service duties into the work section of the resume.

When you include previous customer service duties you were responsible for in past jobs in your resume, use specific examples of the duties you performed. For example, rather than saying you managed a customer service team, state that you oversaw a team of 10 customer service representatives and increased productivity by 30% over six months. The more specific and quantifiable your examples of previous duties are, the more able hiring managers can see what you’re capable of.

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The Layout Of The Resume For Customer Service

A hiring manager would quickly scan several resumes on their desk and would most likely be drawn to a customer service resume that looks uncluttered and professional.

Leave enough white space on your resume.

• Use a one-inch margin on all sides, or at the most, entry-level a half-inch margin.
• Use bullet points to outline your qualifications for a customer service position.
• Use a line break in between sections of your customer service resume.
• Use minimal colors in your resume.

Use appropriate fonts and font sizes.

Some career experts say that the choice of fonts may seem trivial, but it does have an impact on hiring managers.

• Resumes and cover letters should be written in the same font.
• Use different font sizes for your name, headings, and bullet points
• Go for the following standard, easy-to-read font types like Arial, or Times New Roman, Calibri.

And remember:

Do not use font size lower than 10 pts that would be hard to read.

Do not use distracting font types.

Use A Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume.

You see, text editors dont hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

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Enter Your Educational Background

Your educational background can help the hiring manager understand the skills you’ve gained while you were studying in school. For instance, bank customer service representatives might benefit from showing any bachelor’s degree in finance, business, or economics. You can also include any certification in investment management or financial planning, courses in customer service, and a diploma in banking.

This can also demonstrate to the hiring manager your professional commitment and that you can perform well in the industry. To include this information on your resume, you can start by writing the name of your degree, the university name, and its location. If you want to include a certification, add the name of the credential, the certifying organization, and the expiration date or date of renewal.

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Why Are Customer Service Skills Important

For many businesses, people working in customer service roles or using customer service skills are the human face of the company. These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation.

If you are in a customer service role, common in industries like food and beverage or retail, a large part of your success might be attributed to your ability to provide positive experiences to customers. Learning and developing traits that make a strong customer service worker paired with on-the-job experience can help you advance in your role.

Related: 9 Tips for Improving Your Customer Service Skills

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How To Write A Customer Service Resume Summary Or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldnt be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective.

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences.

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded Employee of the Month for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

Got relevant work experience? Use a resume summary.

Got the skills, but cant back it up with experience? Use a resume objective.

Simple!

Start With Your About Section

The beginning of your customer service job description is all about you. The “about” or “why” section is where you share your company’s values and culture.

This is a make-or-break section of your job description. Give your candidates an accurate representation of your organization that makes them want to join your team. Make sure to impress with the passion you and your employees feel when working at your company.

In this support representative job description from SevenRooms, the “why” section inspires candidates with the company’s overarching mission of empowering customers.

SevenRooms also invites candidates to join the team as owners and help the organization grow. The language appeals to candidates who are in search of an environment where they can thrive.

Pro tip: Inspire candidates with your best qualities. Potential hires can then understand what makes your company a unique and compelling place to work.

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Typical Duties Of A Customer Service Representative:

• Receiving and placing customer service telephone calls
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
• Resolving customer complaints, managing database records, drafting status reports on customer service issues
• Data entry and research as required to troubleshoot customer problems

Robert Half is one of the leading office admin recruitment agency. Upload your resume or tell us your hiring needs if you are looking to hire a customer service representative.

The Best Layout Or Template Types For A Customer Service Resume

Customer service is about human interaction, problem solving, patience and reliability. Logically, your template and visual layoutshould reflect some combination of accessible design with a certain amount of structure to demonstrate an organized approach to your work. Our template collection has a wide variety of CV formats to choose from, perfect for customer service positions. You can highlight some human character and organized reliability through the template visuals. Choose one template example and tailor it to each customer service position through our editor tool.

Our templates come in four categories: Modern, Professional, Simple and Creative. Nearly all the layouts in the first three categories can be an excellent fit for a customer service job. Youll just need to select a format based on your personal taste and the size of your relevant sections.

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Clearly Outline The Role’s Responsibilities

Crafting a concise-yet-comprehensive list of responsibilities is an art. Reading 20 bullet points, each with long sentences, might scare candidates away.

Instead, try to keep your responsibilities section brief and highlight the main points.

In a list of responsibilities, you want to balance being clear about the role and not overwhelming candidates with an endless list of tasks.

Let’s look at this job description for a customer support specialist at HubSpot. The role’s responsibilities have been condensed to just seven bullet points. The descriptions are concise but give enough information for candidates to understand the role.

The best candidates will read thoroughly, understand their responsibilities, and prepare to ask questions about those responsibilities in an interview.

If you’re unsure where to start, here’s an essential list of duties for any customer service rep.

Create A Work Experience Section

Once you have a clear understanding of what the position entails and the common duties expected of that position, you can now begin working on your resume. Start by creating a work experience section and list your previous jobs in reverse chronological order. Make sure you only include positions that are relevant to the job you’re applying for.

For each past work experience, include a few bullet points for the duties you performed. Be sure to use specific and quantifiable examples that demonstrate your abilities and your past achievements in customer service roles.

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