Front Desk Receptionist Job Description
- 2 + years experience as a receptionist in a professional, corporate setting
- Proven ability to handle stress and work under pressure
- Self-starter, organized, able to follow written and verbal instructions
- Meet and greet all visitors, determine their needs, and direct them to the appropriate employee or location
- Order daily lunches for staff and manage weekly lunch menu email
- Provide administrative and clerical support to office and Human Resources team when needed
- Answer multi-line phone system, screen and route calls as appropriate
- Process mail and track packages
- Handle facilities management requests and access badge tracking
- Order office supplies, including name plates for new hires,chairs and toner for copy machines
- Order and stock conference room supplies
- Assist with RTD cards and parking requests
- Event planning for company meetings and outings
- Handle all cashiering transactions , balancing their cash float at the end of each shift
- Respond to all guest requests and questions in a professional and courteous manner, whether via telephone or in person, providing accurate information and taking appropriate courses of action
- Complete additional tasks as assigned from time to time by their supervisor
- Familiarity with EMR software / patient scheduling
- Legal filing a plus
Main Key Skills And Action Verbs For Front Desk Receptionist
The preferred job position in the Travel and Hospitality is much easier gained as soon as you use a correct technique: add action words and skill sets that respond directly to the standards of the Front Desk Receptionist career. Don’t forget to emphasize the most relevant of them, and you’ll make the most of your curriculum vitae. Right here are the most popular samples: phrase], decision-making abilities, meeting scheduling.
Key Skills & Proficiencies
Front Desk Medical Receptionist Resume
Use this template
Why this resume works
- As a front desk medical receptionist, customize your resume by how your work directly impacted the office through your exceptional customer service skills and understanding of medical office best practices. Cite specific data-driven examples, including process improvements and patient-centric techniques.
- Your front desk medical receptionist resume should highlight the scope, responsibilities, and specific medical office niche experience. This will catch the hiring manager’s eye looking for that “right fit” for their company.
- List any special skills on your resume related to the medical field like medical terminology or medical software. This sets you up for success as employers see you’re qualified for the role, especially if the job description prefers candidates with your specific skill set.
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Administrative Assistant/front Desk Receptionist Resume
Headline : 6 years of experience as a Front Desk Receptionist. A qualified candidate is interested in an administrative position.
Skills : Insurance Verification, Billing, Customer Satisfaction, Highly Organized, Multi-tasking, MS Office, Accounting, Human Resources, Payroll, and Customer Relations.
Description :
Front Desk Receptionist Requirements Skills Knowledge And Abilities For Career Success
If you are seeking the job of a front desk receptionist, the recruiter or employer will likely require that you possess certain abilities, competence, skills, etc. as a proof that you will be effective in performing the objectives, purpose, and obligations of the position that will be assigned to you.
Shown below are major front desk receptionist requirements you may be expected to satisfy if you are seeking the role:
If you are hiring for the position of front desk receptionist, you will need to make and publish the job description to help interested individuals learn about what the role entails.
This post contains sample front desk receptionist job description that you can apply in creating a detailed description of the position in your company to enable you attract the best qualified candidates for the job.
You will also find this article useful if you are interested in the front desk receptionist career. It will help increase your understanding of the duties and responsibilities of the role.
Did this post increase your knowledge of what front desk receptionists do? Please, leave a comment in the box below. Do also discuss your job description if you work as a front desk receptionist.
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Front Desk Receptionist Job Description Key Duties And Responsibilities
Front Desk Receptionist Job Description, Key Duties and Responsibilities
If you are looking to know what the front desk receptionist job description entails, this post provides you with the information, including the duties, tasks, and responsibilities that defines the role.
You will also learn about the skills, abilities, experience, etc. that commonly form most employers requirements for hiring for the front desk receptionist position. Please, continue reading:
What Should I Include On A Front Desk Receptionist Resume
When writing a front desk receptionist resume, you should normally include any past experience you have with related job duties. These can include typing, operating a multi-line phone, using email management software, and greeting customers as they enter the lobby of a business or organization. If you have not held this type of office support job before, your receptionist resume could list any previous customer service experience you may have in other areas such as retail or food service. Many employers prefer to hire receptionists who have pleasant personalities and a professional demeanor even in stressful situations, so listing any related on-the-job accomplishments can also be a plus for your resume.
Some receptionist positions may require completion of a college degree or certificate, particularly for jobs in specialty areas such as law or medical offices. Other types of businesses may offer these front desk jobs to motivated high school graduates who are able to learn the responsibilities quickly. If you have not completed a higher education degree, include relevant skills you may have learned through short-term secretary training courses. Useful skill sets often include word processing and inputting numbers with a 10-key pad on a computer keyboard.
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Front Desk Receptionist Job Description Example/sample/template
The front desk receptionist is the first point of contact for customers, guests, and walk-ins. They perform various functions, including providing clerical and customer support duties.
The front desk receptionist job description consists of the following major tasks, duties, and responsibilities:
- Responsible for receiving visitors by greeting them in person or on the telephone answering or referring inquiries
- Maintains employee and department directories as a guide for directing visitors
- Offers beverage to guests where necessary
- Schedules meetings and travel for executives, as well as appointments for customers
- Documents and communicates actions, irregularities, and continuing needs to maintain continuity among work teams
- Contributes to team effort when required
- Operates telephone switchboard answers and transfers calls to appropriate units
- Takes messages and communicates them to appropriate enquirers
- Handles outgoing mails sorts and distributes incoming mails
- Responsible for placing outgoing calls and conference calls as needed
- Drafts, reviews, and proofreads office documents
- Responsible for basic data entry as assigned
- Maintains and stocks basic office supplies
- Responsible for operating and maintaining office machines, including printers, copiers, and fax
- Ensures compliance with company rules and regulations in the reception area.
Receptionist Duties Resume Example
Here is an example of an experience section from a receptionist resume:
Law Firm of Kevin James, Sarasota, FloridaAugust 2018 August 2019
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Greet and welcome clients and visitors and create a positive first impression of the company
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Gather new client information during the initial phone call and initial meeting and maintain confidentiality
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Direct visitors to wait in the lobby while notifying attorneys and legal staff of the visitors arrival
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Prepare meeting rooms and attend initial client meetings and depositions to take notes
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Answer incoming phone calls and return missed calls, respond to voicemails and emails and distribute incoming mail
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Schedule appointments and maintain calendars for a staff of four attorneys and six paralegals
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Prepare travel arrangements and accommodations for attorneys, clients and witnesses as needed
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Maintain both physical and digital filing systems and creat a more efficient filing process
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Maintain office organization by cleaning and organizing office daily and checking office supply inventory weekly and re-ordering supplies as needed
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What Does A Front Desk Receptionist Do
The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception.
They work in various sector of the economy including: retail businesses, hotels, healthcare organizations, insurance companies, pharmaceuticals, manufacturing, automobile companies, etc.
Their job description entails providing excellent customer service to customers, guests, walk-ins, etc.
They connect and understand the guest/customer needs and refer them to appropriate units when necessary.
In a hotel, the front desk receptionist role involves crafting the guests experience: they check them in, assign rooms, and ensure luggage and needs are in the room ready.
They also ensure guest departures are smooth. They communicate with guests and customers at the highest level of hospitality and integrity, and accommodate guests special requests whenever possible.
Hotel front desk receptionists also provide housekeeping duties to ensure the front/reception area is safe and clean at all times.
They are also responsible for handling minor customer issues, resolving complaints from guests who are not satisfied with the hotels services, and escalating issues beyond their capacity to resolve when necessary in a timely manner.
They must also possess phone handling skills, ability to work under pressure, and technical skills, as well as customer service skills to be successful on the job.
Front Desk Receptionist Resume Examples For 2022
Front desk receptionists encompass all industries and numerous types of responsibilities. They’re the face of the company brand and not only responsible for office management but must have exceptional communication and wear many different hats.
It can be difficult to determine what content is important to hiring managers and how to write your resume for this exciting field.
We analyzed hundreds of front desk receptionist resume samples from all levels of experience and industries. We learned what works to help you get more interviews in 2022.
The hardest part of building your resume is getting started. These five front desk receptionist resumes helped land jobs in 2022, so they’re a great place to start.
Resume Examples
Why this resume works
- As a front desk receptionist, you should prominently display your customer service experience. Specifically, try to tie your expertise with customers to successful business outcomes.
- For example, did you help improve the efficiency of scheduling? Did you reduce the errors in billing? Improve customer satisfaction scores?
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You Should Never Use A Creative Resume
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.
The truth is that most hiring managers prefer a traditional resume format.
Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualificationsâlike the one included below.
Front Desk Receptionist I Resume
Headline : 5+ years of experience as a Front Desk Receptionist seeking a permanent or part-time position with a company where opportunities for growth and advancement are available to those who display initiative, responsibility, determination and the willingness to work hard in order to succeed.
Skills : Solid Computer And Technology, Microsoft Office Products: Word, Excel And PowerPoint, Ability To Learn And Apply New Technology Quickly And Easily, Bilingual, With Excellent Communication And Leadership.
Description :
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Everything You Need To Write Your Front Desk Medical Receptionist Resume
Now that youâve seen an example of a job winning Front Desk Medical Receptionist resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. Weâve included several examples common for Front Desk Medical Receptionist below.
Letâs start with your resume summary section.
Additional Sections To Take Advantage Of
At this stage, if your resume is already a full one-pager, you can just skip this section altogether.
If, on the other hand, youve got some space left , you can make use of these extra sections to give your receptionist resume an edge:
The thing about extra sections is that they work on two levels: if youre lacking work experience, they can definitely help you land an entry-level job, whereas if youre experienced in the field, they can set you apart from other applicants with similar work experience and skills.
Here an example of how extra sections should look in a receptionist resume:
Examples of Extra Sections
Volunteer Experience
Languages
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School Front Desk Receptionist Resume
Use this template
Why this resume works
- Your school front desk receptionist resume should showcase your ability to manage different projects and responsibilities and handle a high-volume customer service of diverse populations . Discuss your education field’s nuances, including best practices and communication channels.
- Bonus: Highlight any responsibilities outside of the “normal” scope of a school front desk receptionist . This gets you noticed.
Related Resume Guides
How To Write A Receptionist Resume
If you are not sure how to write a resume for a receptionist job, we are here to land you a helping hand! Every team member at SkillHub is a real master of his craft with years of experience in the writing business. Our team has helped thousands of professionals to get excellent resumes that win jobs.
Now, weâll share our experience with you to help you write a great receptionist resume with ease.
Pro Tip: Following these steps will help you craft a perfect resume that will enhance the effectiveness of your job search. But, before you get started, we encourage you to study some well-written receptionists resume examples to get an idea of how it should look like at the end.
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Sample Hotel Receptionist Resume
Your email address
Objective Statement
Over X years experience taking ownership of the guest experience in reception and front desk capacities. Relevant skills include:
- recognition for dealing with guests in a timely, professional and efficient manner to deliver exceptional service in a high pressure environment
- attention to detail and excellent organizational skills ensure the smooth running of front desk operations
- technical knowledge and competency in a variety of computer applications
- able to work independently while proven collaborative skills establish productive working relationships with coworkers and supervisors
- reliability, resourcefulness, a positive attitude and strong work ethic result in a track record of meeting and exceeding performance standards
Work Experience
Hyacinth Hotel, New York, NY
- make, confirm and cancel guest reservations for 120 room hotel
Telephone Operator
The Westlin Hotel, New York, NY
- directed calls to appropriate department or guest room
- conveyed messages accurately and promptly
- assisted guests over the phone with questions
Education
Monroe Community College, Rochester, NY
Hospitality Certificate 2017
- communication skills- verbal and written
- customer service orientation
- attention to detail and accuracy
- information collection and management
Can I Edit Resume Examples According To My Needs
When it comes to resume writing, you control the situation completely. It is up to you to create a great resume that is well-suited to a particular position or industry.You can use this opportunity to transform your previous job experience into a sensation and catch the eye of your potential employers.If you want to pull this off easily, you can edit samples of resumes.The sole purpose of an example is to provide you with the right context required to craft a resume for a certain industry or job title.Every tip, resume format, or phrase you will find is designed to help you target industries specifically and show your worth.It helps you to prove to your employers that you are a professional who understands the demands of a position and the goal of the company.With the aid of this guide, you can easily draw the attention of the company’s management to your skills, dedication, knowledge, and expertise.Regardless of the industry, you plan to begin or continue your career in, there is an example available for you to use.This implies that if you want to impress employers in industries like Information Technology, Real Estate Management, Accounting, and many others, there is one for you to edit according to your needs. No one is left out.
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