Tuesday, March 26, 2024
HomeExampleResume Customer Service Examples

Resume Customer Service Examples

What Does A Customer Service Representative Do

How To Make a Customer Service Resume | Microsoft Word

Customer service representatives typically work by phone addressing questions and resolving complaints raised by clients who have already purchased goods or services from a company.

Some customer service reps also meet clients face to face, by email or via live online chat. The reason for the interaction is not always an existing problem, as sometimes its simply a matter of helping to process orders, assist with billing, provide more information or even sell new services.

But customer service reps often deal with clients who are unsatisfied for one reason or another. Customer service reps typically need abundant reservoirs of patience and a demeanor that remains pleasant, helpful and informative.

Choosing Your Title For A Customer Service Resume

The customer service resume title is not a requirement but including one in the header sets you apart from the other applicants.

The resume title is an abridged elevator pitch that tells the hiring manager the quality of professional experience you have had if you have an extensive background in customer service.

If you lack the work history, the customer service resume title should summarize your relevant skills.

If we refer to the customer service resume example above, a sample resume title could read:

Resume Summary For An Experienced Customer Service Professional

Resume summaries are also beneficial for experienced customer service professionals. An applicant with several years in the customer service field may create a resume summary like:

“Customer service professional with more than 10 years of experience working in call centers. Consistent positive interactions with customers and knowledge of time management have resulted in a promotion to team leader. Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers’ needs and match them with the right solutions.”

Also Check: When Should You Include A Cover Letter With Your Resume

Customer Service Skills For Resume

If youre applying for jobs that require customer service as a primary job duty, provide a few examples of your customer service skills in the . Include both the soft skills you possess, such as responsiveness and problem-solving, as well as hard skills and product knowledge required to provide effective service. For example, your Skills section might look like this:

Customer Service Skills: Proficiency in Zoho | Efficient problem-solver | Patient | Consistent

For inspiration when crafting your customer service resume, visit customer service for free examples of resumes in your industry.

How To Write A Customer Service Resume Summary Or Objective

Customer Service Resume Examples and Writing Tips

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldnt be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective.

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences.

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

  • Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded Employee of the Month for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

Got relevant work experience? Use a resume summary.

Got the skills, but cant back it up with experience? Use a resume objective.

Simple!

Also Check: How To Add Internship To Resume

Counter Sales / Customer Serviceresume Examples & Samples

  • Must be functionally literate, capable of reading and writing legibly and capable of understanding and recognizing part numbers and line codes, able to accurately reference part numbers and applications from an extensive catalog
  • Must be capable of lifting and moving parts and boxes of up to 60 lbs
  • Must be able to move engine blocks and other heavy equipment with moving aids designed to move such items including hand trucks, dollies, motorized cart, pallet jacks, etc
  • Must be able to repeatedly bend or stoop to ground level shelves and be able to reach upper shelves with the use of stool or ladder when necessary
  • Must be able to work on their feet for their assigned work shifts
  • Must occasionally assist with deliveries when needed and act as a back-up driver if needed thus requiring a valid drivers license
  • Perform associated duties as assigned by management
  • Must be 18 or older to apply
  • Must pass a pre-employment drug test

Resume Summary For A Customer Service Professional Seeking An Advanced Position

Resume summaries can help you emphasize your qualifications as a professional seeking an advanced position. Customer service professionals applying for advanced roles may create resume summaries like:

“Friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. Skilled at using consumer feedback to improve customer service processes.”

Related:

Recommended Reading: When Is Champions League Resuming

Tip : Customize Your Customer Service Resume For The Job

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy. Check the following list for advice on how to customize sections of your resume:

  • Customize your objective/summary
    • Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
  • Customize your skills
    • Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
  • Customize your job description bullet points
    • Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.

No matter the customer service role you’re seeking, there are many ways to write your resume so that it’s relevant and unique to every application:

Customer service resume

Customer service rep resume

Customer service manager resume

Customer Service Resume Skills

How To Make a Resume For Customer Success Managers | Resume Example

You must include both strong soft skills and customer service skills throughout your resume. You should also list previous customer service positions you may have held.

Although there are plenty of specific industry skills in the customer service field, employers also want to see evidence of general skills that show you are a hard worker and a good team player.

Do not make a random list of skills. Instead focus on including customer service resume skills discussed in the job description. In the customer service resume examples, you may find a list of skills which you could describe in action with clear examples.

There are a few skills hiring managers look for on your customer service resume. They are looking for both directly relevant and transferable skills. These include:

  • Customer Care skills include experience in interacting with customers, be it as a waiter or a front desk worker or an ice cream scooper or a salesperson.
  • Although directly relevant experience would make your resume strong yet any personal, quantifiable or mentionable interactions with customers on a professional level are considered transferable on a customer service resume.

    Interpersonal skills suggest having a friendly and positive personality. A skilled communicator is able to speak clearly, authoritatively, calmly, and persuasively. You boast of handling conflict and anger.

    • Increase efficiency
    • Increase customer satisfaction ratings

    Proficiencies

    Recommended Reading: How To Put Awards On Resume

    Start With The Header Of The Customer Service Resume

    Writing the header is like attaching your business card to your customer service resume.

    Your name should stand out and must easily catch the hiring managers attention.

    Your email address and mobile number are the two other must-have personal data in your header.

    Your email address is more important than your mailing address because it is becoming a standard tool for business communication it delivers messages conveniently and quickly.

    Do not use a casual-sounding email address like topazcharm@yahoo.com or something similar. Keep it professional with just your name.

    A mobile phone makes you more accessible than a landline, making sense to include the mobile number than the landline number.

    You may include your personal website or blog, but only when they are relevant to the job you are applying for.

    If you intend to use your LinkedIn profile, make sure you update it before you use it.

    Customer Service Coordinator Resume

    Why this resume works

    • Stuck on what to add to your work experience bullets? Look no further than the customer service job description.
      • If you have access to the job description for your current or past positions, use that to help you. You can also use the job description for the job youre applying for, although it will be less of a match.
    • Metrics can be tricky to include, but theyre easier to incorporate than you may think. Percentages arent the only useful additionsquantity metrics are also effective if used properly.
      • Try mentioning the number of people you helped in a day, the number of communication channels you managed, or the number of new projects you developed. The numbers are there you just have to find them!

    Also Check: How To Link Linkedin Profile On Resume

    Sales & Customer Service Managerresume Examples & Samples

    • Effectively lead and train 10 14 Team members to achieve Massage Envy & Franchisee sales and Performance Goals for both locations
    • Manage & Organize both clinics according to Massage Envy policies & expectations
    • Develop a strong Assistant Manager at each location
    • Work with Franchise Owner in setting all Performance Goals & Expectations
    • Responsible for all human resource functions for sales associates including recruiting, interviewing, hiring, training, disciplining and terminating
    • Create and maintain work schedules to ensure adequate staffing levels
    • Maintain positive employee morale through strong interpersonal interaction
    • Development of a High Performance Culture through daily coaching & accountability sessions
    • Schedule & conduct monthly Team Meetings
    • Providing excellent service to members/guests by answering phone calls, setting appointments, greeting members/guests upon arrival and selling memberships
    • Maintain professional and impeccable clinic environment for employees and members/guests
    • Compile numerous reports on a weekly / monthly basis to track performance
    • Order supplies as needed to maintain stock levels of required items for clinic operations
    • Managers are required to work a minimum of 40 hours each week not including meetings. Managers are required to work some evenings and one weekend day every week. It is the responsibility of the manager to cover the schedule should the clinic not be adequately staffed for any reason
    • College education preferred

    Tips For Writing An Effective Resume For A Customer Service Job

    Customer Service Representative Resume

    Be consistent. Use the same formatting throughout the document, and clear language in the bullet points to describe each job.

    Keep it concise. You do not have to include every responsibility held in each position. Instead, provide the most relevant information, and group together similar tasks. If you’re fairly new at resume writing, be sure to bone up on how to write job descriptions for a resume.

    Use a resume sample, but do not copy it exactly. Your resume needs to be a unique document, highlighting your own work history and strengths. However, use the examples to get a sense of the language to use and the best information to include.

    Also Check: How To Write Nanny On Resume

    Add Hard Numbers To Your Achievements

    Unless youre searching for your first job, chances are you already have experience thats relevant to working as a retail sales associate.

    The best way to make your experience stand out is by using hard numbers to highlight the accomplishments you made while at work. This is especially important in a business that measures success in dollar amounts like the retail industry.

    Here are two examples of how to include hard numbers on your retail sales associate resume:

    • Stock, replenish, and organize inventory with accuracy and efficiency, completing these functions 10% faster than the average associate
    • Assist an average of 40 customers per day in finding and selecting items, providing recommendations that generated $8K in additional revenue

    Provide Examples Of Your Achievements

    Show employers you have the right customer service skills to excel by giving examples of your accomplishments on your resume and cover letter, using data to support them.

    Here are good examples of some customer service achievements backed up with hard numbers:

    • Made 60 cold calls a day to businesses and private individuals to solicit sales for goods and services
    • Implemented a new sales strategy, which reduced training expenses by 30% and increased the close ratio by 10% within 3 months
    • Maintained an average 95% customer satisfaction rating

    Even if the job description asks you to write a simple, short cover letter, you should include hard numbers to make your application stand out.

    Also Check: What Is A Free Resume Website

    Use A Customer Service Resume Template

    Right, time to fire-up your text editor and get typing!

    But wait there.

    Although great for creating simple files, there are better alternatives when creating a customer service resume.

    You see, text editors dont hold its structure, which can result in layout breakages.

    Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

    Resume Objective Examples For Customer Service

    How to write a Customer Service resume

    It takes a special kind of person to excel in all the right areas of customer service. A job where you have to keep a smile and a positive attitude, even in a situation where the customer is wrong they are still right. One of the most important factors when applying for a customer service job is showing you have those important skills. Its best to start showing those skills before you step foot in an interview and the best way to start is threw your objective. So here are 51 attractive and unique resume objective examples for customer service.

    Don’t Miss: How To Make A Resume For Flight Attendant Position

    The Structure Of The Customer Service Resume

    Reverse Chronological Order Format

    You will benefit from a reverse chronological order format if you are a seasoned customer service professional seeking another customer service job.

    It highlights your vertical career progression, showing hiring managers your wealth of customer service experience.

    Functional Format

    This format is best when you would like to highlight your professional skills more than your work history.

    You may also use this if you have employment gaps or want to make a career shift.

    Hybrid or Combination Format

    The combination is suitable for established customer service professionals who would like to bank on their expertise and developed skillset in customer service.

    You may also use it when you intend a change in your career path, and you have acquired enough transferable skills.

    Resume Employment History Example: Focused And Descriptive

    Customer service representative positions may be perceived as entry-level. But theres room for growth. And theres also room to demonstrate your life/professional experience in other fields. Craft a career history to impress employers. Theres some great news for people making a career changefrom other areas: this is one of the most universal professional fields, with a variety of industries requiring specialists in CS. When it comes to employment history, reverse chronological order is your best bet to make use of limited recruiter eye time. So showcase your most important past jobs first.

    U.S. Census Bureau data shows that the most common CS positions are in the business support, restaurant and food, retail, bankingand financial areas. If you have worked in similar fields before and are applying for related jobs, it makes sense to prioritize this relevant years of experience on your resume. The next thing you want to do to surpass your competition is to provide resume bullet pointsor notes on your achievements, milestones and noteworthy duties in previous jobs.

    Adapt this sample to your own experience for a highly effective work history section.

    Don’t Miss: What Is A Soft Copy Of Resume

    Customer Service Resume Contact & Personal Information

    Customer support resumes typically include basic information in the resume header. Today the recruiters prefer a streamlined approach with only the most important information:

    • personal phone number
    • professional email

    You might want to make sure that the phone number has a professional voicemail message. If desired, you may also include a link to your LinkedIn account.

    Career Prospects For Customer Service Jobs

    FREE 16+ Customer Service Resume Templates &  Examples (Word, PDF)

    According to Bureau of Labor Statistics, the customer service resume is expected a sharp increase in growth rate of up to 10% until 2024. A promising field to work and grow immensely, customer service industry is viable for diverse types of people as it is a service focused on societal needs and morals of trade.

    To be a good customer service representative, you must have in-depth knowledge and experience with your target consumers.

    BLS claims that Customer service representative earns annual wage in the range of $30,000 to $65,000 at present. As there is a need for customer service experts in every industry, there is not decline of jobs if youre a CS Executive. In fact, BLS has predicted up to 250,000+ in addition to 2,000,000+ jobs at present.

    Read Also: How To A Resume Example

    RELATED ARTICLES

    Most Popular