Resume For Customer Service Job

Customer Service Resume Objective Statement

These sample resume objective phrases articulate the skills, strengths andachievements employers are generally seeking in customer service staff.

Personalize these to build your own customer service resume objective statementthat clearly addresses the needs of the position you are applying for.

Actively seeking a customer service position where I can optimize myproblem-solving and organizational skills to contribute to increased customersatisfaction.

Strong multitasking skills and fast learning ability ensure quickcontribution to your customer service team.

Able to effectively communicate with customers using a multitude of channels toprovide world class service with every interaction.

Recognized for proactively maintaining an in-depth knowledge of all products andpromotions.

Able to work successfully as a team member and as an individualcontributor.

Exceptional communication skills with the ability to remain calm andconvincing in negative situations.

Solid track record of analyzing product failure for problemidentification and prioritization of necessary corrective actions.

Documented increase in customer retention by delivering a fully-integrated customerservice solution.

Able to efficiently navigate multiple systems while handling complexqueries.

Track record of providing high quality customer-focused service using in-depth knowledge of products and processes resulting in enhancedcustomer retention.

Highlight Your Skills And Qualities With Numbers

Consider referring to a specific skill by quantifying it as an accomplishment. For example, you could be a confident communicator who regularly receives a satisfaction rating above 90% after communicating with customers. Or, for example, if you helped to reduce customer wait time, you could include: Reduced customer call waiting time by 23% in four months.

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The Best Resume Templates For Customer Service

There are three main resume formats: reverse chronological, functional, and hybrid. Each resume format serves a different purpose . Heres the bottom line: reverse chronological resume format is almost always the right choice for a customer service position. Review the basics of each resume format below, so you can choose the best resume template for your customer service job.

Format 1: Reverse Chronological Resume

• The most common format. It highlights relevant skills and lists your work experience in chronological order to show, via your job history, that youre a good fit for the position.

Format 2: Functional Resume

• Less common. It allows you to arrange your work experience and achievements as needed to show youre qualified for the position you want.

Format 3: Hybrid Resume

• Also called the combination format. Less common, it allows you to emphasize skills and chronological work history equally to demonstrate transferable skills and achievements that qualify you for the position.

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Customer Service Manager Resume

Why this resume works

• When you’re looking for your first role as a customer service manager, your customer service manager resume needs to highlight an increasing level of responsibility throughout your career. A great way to show ownership is through the use of action verbs like “managed,” “led,” and “oversaw.”
• Since you’ll oversee people as a customer service manager, it’s important to show that you have a track record of improving the performance of those you’ve managed. You also want to demonstrate that you value your employees since this leads to better team performance.
• You can explain how you saved time, improved efficiency, and improved performance to demonstrate your management skills to the hiring manager.

Top Soft Skills For Customer Service Industry Positions

Nowadays, employers consider soft skills either as important as or more important than hard skills. The key customer service skills are soft skills, because customer service role is considered as the human face of the company. This industry relies on employees who have positive attitude and create effective dialogue with customers, be helpful, emphatic and keep the positive image of the company.

Interpersonal skills

Every great leader is an even greater team player. Being able to be both a leader and a follower is an exceptional quality thats highly appreciated by recruiters.

Some other interpersonal skills besides teamwork and leadership include communication skills, accountability, patience, conflict management, and even emotional intelligence.

A great way to mention interpersonal skills on your resume is by sharing how theyve helped you resolve issues and gain success.

Read this article for some additional tips and tricks on showing strong interpersonal skills in your resume.

Active listening

Active listening is one of the most important skills in a customer service role. This is the ability to listen attentively and understand what customers are saying to provide appropriate feedback, help or assistants to them.

You can demonstrate your listening skills by give an example how you solve a problem or provide effective assistants to a customer

Conflict resolution

You will also be interested to read about transferable skills on resume.

Time management

Problem-solving

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Customer Service Resume Contact & Personal Information

Customer support resumes typically include basic information in the resume header. Today the recruiters prefer a streamlined approach with only the most important information:

• personal phone number
• professional email

You might want to make sure that the phone number has a professional voicemail message. If desired, you may also include a link to your LinkedIn account.

Customer Service Skills For Job Interviews And On The Job

As you proceed to job interviews, you will have the chance to showcase your customer service skills by arriving on time, responding clearly to interview questions, maintaining eye contact and presenting a friendly demeanor.

Customer service is an important part of every business. Creating positive interactions in the workplace can help ensure your company continues to draw both new and repeat and customers, and help develop a cohesive relationship with colleagues. Utilizing customer service skills will be essential in your job search process and as you advance in your career, whether you apply them with external clients or internal colleagues.

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Emotional intelligence, also called EQ, is the ability to identify and manage both your own emotions and the emotions of the people you interact with. Jenn, a certified career coach at Indeed, shares four ways to strengthen the fundamentals of EQ.

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Resume Skills For Customer Service

The most important skills for a customer service job can be divided into two categories: hard/technical skills that center around processes, and soft skills that are more personality-based.

You can highlight soft skills like effective communication, active listening, empathy, friendliness, time management, and effective conflict resolution.

However, your focus should be on the hard/technical skills youve gained in your customer service career. Think of the computer programs youve used, your typing or language skills, and technical abilities. Then choose the skills that line up most closely with the position you want. Relevance is important in all parts of the resume, but particularly so in the skills section. Potential employers dont need-or want-to know all the skills youve gained. They want to know the skills that will add value to their organization.

Customer Service Resume Template

Use this template to help you understand the information to include on your customer service resume to help you stand out from other candidates:

| | ,

Professional Summary

Work Experience

varies depending on your level of experience and the type of job youre seeking. Follow these examples for inspiration:

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How To Make A Customer Service Resume

Hiring managers would want to see a customer service resume pleasing to the eyes yet packed with information that will convince them that you are the right fit for the customer service job.

It should highlight the following information about you:

• Professional Skills
• Honors, Awards, Membership to relevant organizations

Consider Your Qualifications And Experience

Review your experience, qualifications and expertise and include your most impressive accomplishments in your resume objective. Try to focus on capabilities that apply to the role. For example, it can be helpful to include how many years work experience you have in customer service, particularly if you’re applying for more senior positions. Including this level of detail can allow hiring managers to see that you meet the minimum requirements for the role.

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Additional Professional Or Educational Training

If you’ve taken training courses, certificate programs, or attended classes as part of your on-the-job training, include those diplomas in your resume as well — especially if they might be part of the tech stack the team you’re applying to uses.

Now that we’ve broken down each section you should include in a customer service resume, let’s take a look at a few examples you can use as inspiration for your application.

Product And Industry Expertise

While this trait isn’t imperative for getting hired, it is a nice detail that can stand out on your resume. Showing that you have a firm understanding of the product and its industry lets hiring managers know that you’re not only ahead of other candidates, but also that you have a genuine passion for the business. That can be an important difference-maker for recruiters when deciding between candidates with similar experience.

For example, HubSpot offers Academy courses as a way to educate users on its product’s features and how to use them. Upon completion of the course, the participant can take a final test and receive a certification. When I applied to HubSpot, the recruiter noted that my HubSpot certifications not only demonstrated proactivity, but also a sincere interest in the position.

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Customer Service Representative Duties:

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer’s complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution

• Maintain financial accounts by processing customer adjustments

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Prepare product or service reports by collecting and analyzing customer information

• Contribute to team effort by accomplishing related results as needed

• Manage large amounts of incoming calls

Make Sure The Skills You List Are Relevant To The Position

Before you start to write your resume for the chosen customer service job, you should carefully read the job description. Learn about the key requirements, duties, responsibilities, and skills listed, so you can emphasize them on your resume section.

Remember to explain why your experience, skills, and prior achievements will benefit the company and help it grow. Customer service jobs are all about providing solutions, and prioritize the customers’ needs at each step of the process.

To stand out of other candidates, you should list the skills that highlight your expertise in customer service software and tools.

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How To Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Heres the best way for customer service representatives to structure the work experience section:

• Achieved highest up-sell rates in both 2017 and 2019
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won Employee of the Month three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying

Spoke to all customers

Say:

Won Employee of the Month three months in a row by engaging with customers in personal, yet professional manner

Simply put, the first sentence states that you spoke with customers, but it doesnt say whether you were successful in doing so.

The second statement goes into more detail and backs-up your claims with awards.

Resume Templates For Customer Service: Education And Certifications

Where you put your education on your resume largely depends on the stage youre at in your career and how much education you have obtained.If youre crafting an entry-level resume and you have a bachelors or associates degree, your education should be listed toward the very top of your resume, right below your opening statement. List your highest degree first, and make sure to include which type of degree you earned, your major, the university name, and its location. Most customer service positions require a high school diploma or a GED at a minimum, while some may require a college degree or relevant certification. If you have a high school degree or GED only, be sure to include that at the end of your resume. If you have a college degree, it is unnecessary to list a high school degree on your resume.

List your GPA, if it is strong. If not, omit it. What is strong? For a customer service job, perhaps youd want to list a GPA thats 3.0 or higher.

You can include certifications or languages spoken in this section. This is often a better formatting choice than creating two or three separate sections for these related items. Choose an appropriate title based on what youre including .

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Customer Service Consultant Resume

Why this resume works

• As a senior staff member, your customer service consultant resume should be packed with achievements. Don’t undermine your success by formatting your resume incorrectly and not including key information.
• Include skills, contact information, education, and work experience.
• List six to ten skills, which is enough to highlight your grasp of customers, their needs, and behaviors without this section becoming a laundry list.
• Your work experience should contain about three highly relevant job titles, each with three to six action-packed bullet points that demonstrate how you’ve improved customer satisfaction by understanding the customer and helping employees meet the customer’s needs.

Volunteer Or Community Involvement

If you’re involved in your community, feel free to include that work on your resume. Not only will experiences like these make your resume stand out and be more memorable, the causes you get involved in communicate your values and personal priorities outside of work. Hiring managers want to hire diverse and inclusive teams filled with effective workers who are also kind people, so if you have relevant and current volunteering experience, make sure to include it in a final section on your resume.

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How To Write A Customer Service Resume Objective

You can follow these steps to create a simple, effective customer service resume objective:

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Describe Your Professional Experiences On Your Customer Service Resume

In presenting your work history, you begin with your most recent job or your current job if you are still employed.

For each job, create a sub-heading that consists of your job title, the company you worked for, and the covered period. You do not need to specify the dates the month and year will suffice.

Summarize your duties and responsibilities for each job using three to five bullet points, which must contain at least one significant achievement.

Start each bullet point that pertains to duty or responsibility with a practical action verb.

Those who lack experience may highlight their internship, roles in school organizations and activities, or volunteer work instead. Although these are unpaid experiences, they demonstrate qualities that will make the hiring manager notice your resume.

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Customer Service Representative Job Description

The Customer Service Representative attracts potential customers by answering product and service questions suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.