Entry Level Help Desk Resume

5 Include Your Linkedin Url In Your Help Desk Resume

Most employers heavily rely on LinkedIn to learn more about applicants accomplishments and skills. By having your LinkedIn information on your help desk resume, you can demonstrate skills and work experience that you cant fit in your resume to the recruiter.

CakeResume provides the best resume making tools & templates to help you create the perfect help desk resume for your job hunt. Take your career journey to new heights – create a help desk resume online now!

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Help Desk Resume Sample

CHRISTIAN VARELAIT Tier 1 Help DeskFirst Cash Pawnbrokers, Silver Spring, MD | 2016 2019> Provided first call resolution for Windows 7 software and hardware for over 2,000 county employees> Assisted with server and network outages and deployed broadcast information to users as per the CIO> Utilized a ticketing BOSS ticketing system to record and track user incidences while relaying information to Tier II staff and Network Administrators> Installed and configured anti-virus software and educated users on cyber security as directed by CIOHelp Desk AnalystVarela & Sons LLC- Silver Spring, MD | 2008 2016> Managed It personal within the IT Department and also met the clientsâ needs> Assisted with assigning IP Addresses and re-imaging PCs, Laptops, and all other types of equipment> Configured and set up workstations and laptops in accordance with the companys policy> Maintained Active Directory, created and deleted user accounts, and assigned different rights to users and groups within Windows 7 EducationAssociate Degree of Computer Networking Technology | Aug. 2017Brightwood College, Beltsville, MDMS Office Suite Languages

Draft A Flawless It Help Desk Professional Experience Section

Since the professional experience section takes up most of your resume you need to make the best use of this section.

Every relevant work experience or the current job profile that you are holding should be described for the recruiters to easily recognize your professional expertise and raise your chance of being shortlisted for the targeted job profile.

To ensure that you frame an impressive professional experience section, you need to apply the following factors:

Use the STAR format to describe your work details for the recruiters to easily recognize your potential:

STAR refers to:

• S: The situation, backdrop, or context of your contributions.
• T: The actual task that was assigned to you.
• A: The strategy you put into action to execute the assigned task.
• R: The result or outcome of your action in the form of an achievement figure.

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How To Create A Help Desk Resume That Gets You Hired

A help desk resume is your chance to leave a strong first impression on recruiters and make them want you.

It’s not just a bunch of details or meaningless words sitting on a page. In reality, it’s the portal through which you’ll land the job you want at the company of your dreams.

Every detail matters, from the way you structure your resume to the way you write your sentences.

Therefore, you must remain strategic in your approach.

First of all:

You need to pick a proper layout for your resume.

There are lots of options to choose from, but not all of them will fit your background.

Here are your two options:

If you have a rich work history and lots of details to share, a reverse-chronological layout is best. Combine that with a double-column temlplate and you can fit everything within a single page without sacrificing any details.

A single column resume template works great for you if you’re just getting started as a help desk. You don’t want to leave lots of white space in your resume, so you can structure the information to fill the whole page. You might prefer the funcional resume layout in such case, as it allows you to focus on skills, rather than experience.

Next:

You need to be different from everyone else.

Think about it for a second

The company needs assistance from a professional help desk. They’ve been looking for an ideal candidate for a while yet they still haven’t hired anyone.

Why do you think is that?

Two reasons:

Help Desk Resume Samples

As a Help Desk, the person will be responsible for providing technical assistance and support to the companys clients with their computer systems, software and hardware issues. The job description involves responding to queries, running diagnostic programs, determining and implementing solutions and isolating programs. The Help Desk Resume indicates the following duties monitoring and responding quickly to received requests creating step-by-step training materials, providing technical assistance and support for incoming concerns, running diagnostic problems and training incoming staff.

Those seeking this job position must be able to show evidence of the following on their resumes proven work experience, ability to diagnose and resolve technical issues strong communication skills, and a strong understanding of computer systems and other tech products. A degree in Computer Science or IT is commonly seen on most of the successful resumes.

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Start By Framing Your It Help Desk Resume Header

If you are someone who uses “CV” or “Resume” as your resume header, you have to stop stating the obvious and start saving precious space on your resume.

Your name should be written at the topmost part of your IT help desk resume to maintain its unique identity and make it allow the recruiters to keep an easier track of your resume.

Use the largest font size in the range of 16-20 font size and simply leave a space between your first name and last name.

In case of a middle name, just write the initial of your middle name, add a full stop and place it between your first and the last name.

To get an in-depth knowledge of curating the perfect resume header, you can go through Hirationâs 2022 Guide To Writing The Perfect Resume Header.

Look at the IT help desk resume example illustrating an ideal resume header that we have made with Hirationâs Online Resume Builder:

It Help Desk Support Resume

Headline : Great Customer Service Skills. Detail oriented and highly energetic IT Help Desk Support professional with 5 plus years of experience in the IT domain is seeking a position with a reputable company where I can utilize my education and training to go further in technology.

Skills : Customer Service, IT, SEO, Inside Sales And Support, Public Speaking, Business To Business Sales, Public Trust Clearance , Remedy, CRM, Website Design, Microsoft Office

Description :

Description :

• Supported and troubleshoot Office 365 migration for internal and remote users with their corporate devices and mobile phones.
• Triaged and begin the critical incident process for IT infrastructure and service outages.
• Supported locations all over the US as well as locations in Canada, Mexico, and offshore locations such as Kochi India.
• Responsible for answering incoming calls from the healthcare provider community.
• Ensured calls are handled completely and professionally. Properly documented each call and provided resolution within 24 hours.
• Escalated the calls as required by program guidelines. Interacted with all team levels and participated in the communication, maintenance, and changes in new and current program materials.
• Provided prompt and accurate responses according to service level agreements.
• Proactively identified the opportunities to improve upon existing process flows.

Description :

Description :

Description :

Description :

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Boost Your It Help Desk Resume By Adding Other Sections

Prove to your potential recruiter youâve done more with your skills than merely going to school to get a job.

Go ahead and list your licenses and certifications like a CompTIA A+ certification or ITIL.

How about conferences youâve attended?

Publications on tech subjects youâve written?

Featuring these can aid your process of landing the job.

Not to forget adding volunteerism and languages to show youâve got extra bandwidth.

Quick TipWrite a cover letter for your resume for help desk jobs. Do you find it difficult to talk about yourself? Simply focus on the job and why youâll be a great fit.

Triple your impact with a matching resume and cover letter combo. Our cover letter experts can make your application documents pop and make you shine out to recruiters.

In This Guide Youll Learn

• Why reading the job description is crucial to picking and featuring the right experience and skills on your resume
• How to structure and format your resume to inspire recruiters and keep them reading
• Best way to showcase your relevant experience and convince headhunters of your worth
• Top technical and soft skills to help you master your job duties and excel at customer service
• Most important additional sections to include if you want to outshine your competition

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Help Desk Support Job Description

The IT help desk support provides the client with technical support on how to use hardware and software properly.

They diagnose the cause of a hardware and software issue by providing technical support and troubleshooting ideas to ascertain the cause of the problem.

They also train employees on how to use new hardware and software.

Help Desk Support Resume Template

ProfileCertified IT help desk support professional is seeking the job of an IT help desk support staff at XYZ, Sometown-TX where I can utilize my knowledge and expertise.Technical skills> Skilled in DNS and network management tools> Knowledgeable in computer software and hardware IP, UDP, ICMP> Well-versed in troubleshooting PC application and networking issues> In-depth knowledge of SAP and windows active directory> Skilled in Microsoft office suite and outlookWork experienceIT help desk support- Mayfield Cop, USA | 2018-2019> Assisted in helping customers solve hardware and software issues> Located and implemented solutions to the root cause of technical errors> Provide effective solutions to problems within the Microsoft office > Worked as a team with the help desk operators> Assisted in troubleshooting PC applicationsEducationCalifornia State University, North RidgeBachelorâs degree in computer scienceCertification

Tier 2 Help Desk Support

Provided personable and professional Tier 2 Help Desk support to end users on software programs. Has great patience and is extremely savy with end users utalizing quick 1st contact resolution via the phone and email.

• Provided support utilizing Proprietary software and trouble shooting tools.
• Proactively stayed up-to-date with all the latest technologies concerning the products of ‘s technologies.
• Recognized and escalated difficult technical/business issues within the organization.
• Worked with support and/or product development personnel to troubleshoot and work around product issues.
• Answered detailed technical, informational and professional questions, working with user configurations, and performing intermediate troubleshooting on Tier 1, Tier 2 levels of assistance.
• Priortized, organized and documented customer incoming ticketing system workload.
• Interacted within varies issues while listening, comprehending, and comunicating quick resolutions.

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Network Administrator/help Desk/it Technician

Design, implemented and install a complete network topology which incorporated the use of servers and network.

• Connected and maintained networking devices e.g. printers, scanners, and backup drives to reduce unnecessary personal equipment.
• Group policies and administrative rights to protect data and restriction of inkjet printers, flash drives, and unauthorized computers on network.
• Utilized File Management software to reduce office supply costs and become more eco-friendly.
• Install POS system to handle checks, debit/credit card payments electronically.
• Setup Windows Server 2003 network and Windows XP on workstations for file sharing and centralized data storage.
• Keeping all systems up-to-date which involved diagnostics of hardware and software problems and troubleshooting.

How To Write A Help Desk Cover Letter

A cover letter is a one-page document providing employers information such as where you discovered the role, what about this job interested you, and how you applied your skills in previous roles in detail.

Main sections for your help desk cover letter:

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It Help Desk Technician Levelresume Examples & Samples

• Responsible for serving as centralized point of contact for all technology needs by interfacing with customers via phone, chat, email and other request mechanisms
• Support end-users with application, computer, desk phone, printer and basic network related issues following established policies, processes and procedures
• Install workstations, laptops, printers and other desktop related equipment as directed by service request tickets, including asset tracking and systems monitoring
• Monitor ticketing queues and route/assign incidents and requests as needed
• Provide established on-call technical support using a rotational schedule
• Responsible for supporting desk phone devices and management software
• Ensure the stable operation of desktop computers , accessories and peripherals following established guidelines and best practices
• Works cohesively with fellow team members, management, escalation points, and vendors to ensure the right solutions are implemented and sustained
• Assist in moving desktop equipment to different locations
• Monitors systems and alarms, troubleshoots, and escalates where appropriate
• High school diploma

The Right Way To Write A Header For A Help Desk Resume

The header is a small section sitting at the top of your resume to help you identify yourself.

It only includes personal details – so it shouldn’t affect your chances of getting hired.

Right?

Wrong

You want recruiters to remember who you are in a pile of hundreds of resumes. So, this is your chance to hammer your name into their heads.

You must follow the right structure in making your header. You have to feature your key personal details. And you also need to leave away any unnecessary information.

So, where do you begin?

It’s simple.

For starters, you only need to include the following information:

Next, you’ll work on placing them correctly on the page.

Make your name memorable by using a bigger font and separating it from the rest of the details.

The job title comes underneath your full name but in a smaller font.

Featuring your full address is optional, especially if you live far away from the hiring company’s location.

So, adding just the city and state in your address is okay.

Also:

LinkedIn is where most headhunters go to publish job postings and find qualified candidates. And the platform presents an opportunity for applicants to showcase their worth beyond a one-page resume.

Therefore

Featuring a is your way of helping recruiters notice you. It allows them to learn more about you before the interview, which is something they’re grateful for.

Let’s look at a couple of examples:

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This Sample Resume Shows How Recent Technology Graduates Can Translate Their Internship Experiences Into Strong Material For Their Resumes

Resume for new grads trying to break into IT

Information technology is a field that has lots of job openings, so how do you get the attention of the top hiring managers? To be considered for the best entry-level IT jobs, you need a comprehensive resume that displays your skills as well as the value you’d bring to a company. For inspiration, view the sample resume for an entry-level IT worker below, or download the entry-level IT resume template in Word.

Help Desk Resume Writing Tips

This is a great job that has the potential to play well. You might even work from home. How cool is that? If you want to land the job, follow our Help Desk resume writing tips.

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Essential Skills To Highlight In Your Help Desk Resume

Featuring the right skills in your resume is key to getting you hired.

Recruiters often find themselves stuck choosing between candidates with the same level of experience. So they rely on the skills section to decide on the best applicant for the job.

But heres the thing:

It isnt always clear to you as a job-seeker which talents are essential to showcase in your resume.

Companies differ in the way they operate and deal with their customers. The technologies and tools they use also vary significantly from one industry to another.

As a rule of thumb, you must focus this section on two types of skills:

• Technical skills

Soft skills include customer service, the ability to stay on top of client requests, troubleshooting, problem-solving, etc

Patience and solution-oriented thinking are also crucial to helping you excel at your job.

Moreover, you must demonstrate a willingness to learn and adapt to new tools whenever needed. That shows hiring managers your eagerness to succeed at the job and go the extra mile.

On the other hand:

Technical skills vary widely based on the technology used by the company. There are no universally sought-after technical skills in the job market today.

However

You can recognize what the company needs from you in the job offer. And many tools and technologies are so popular that most businesses in the market today are using them.

So, by this point

To do that, you should:

Heres our hand-picked list of the most critical help desk resume skills:

Help Desk Technician Job Description

A help desk technician is one who gives the response to the clientâs queries on the phone, via email, through personal contact, and remote access.

They provide technical solutions in the configuration, maintenance, and troubleshooting of hardware, software, and computer systems.

They give training to computer users, and train staff in troubleshooting and how to diagnose technical problems.

They also reach out to the client to get feedbacks that can be implemented to improve training methods.

Help Desk Technician Resume Template

Your nameYour emailProfileA multi-certified help desk technician knowledgeable in troubleshooting hardware, software, and connectivity issues seeks the job of a help desk technician in a well-established organization that will enable me to utilize my professional skills.Technical skills> Microsoft office > Troubleshooting hardware, software, and other connectivity issues> Well-versed in HTML, HTTP, and IP> SQL> Skilled in Windows XP, Vista, 7,8,10> Efficient in active directoryHelp Desk Technician-ABC Company | August 2012 â 2015> Managed SQL database backups> Diagnosed, troubleshoot, and resolved issues on hardware, software, and connectivity issues> Assisted in training sections for personnel educationEducationBachelorʹs degree in Computer Science | 2016 â 2020

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