Tips For Writing A Great Customer Service Resume
Before you start writing, make sure you know how to write a resume in a way that best emphasizes your strengths.
Customer service representatives must strive to meet the needs of each customer and ensure theyre happy with the service and company.
We explain how to write a customer service resume that outlines the customer service skills necessary to leave a good impression on hiring managers.
Ability To Stay Calm In Emergencies
Something that’s underappreciated in the industry is an employee who can remain level-headed. When working closely with customers, it’s easy to end up in tough situations with unhappy or angry customers. The worst thing a call center agent can do is panic. Proving that you are calm and collected in even the worst of scenarios will be a major boost in the eyes of employers.
How to Improve This Skill
- Be confident. Remember that you are the expert and the customer is looking to you for guidance.
- Allow the customer to vent. Letting an angry caller get their frustration out at the onset of the call makes room for you to calmly solve their issue and signals to them that you are listening. Not interjecting also allows you to get the full scope of their issue.
Include The Relevant Duties
The applicant should highlight customer service-relevant duties in the resume. The duties will vary depending on the job title. Indicating duties relevant to the position helps show the hiring manager that the applicant can meet the companys expectations. The applicant may include duties such as the following:
- Recording customer information and maintaining their accounts
- Processing customer adjustments and overseeing their accounts
- Making product or service recommendations to customers based on their needs and preferences
- Manage a team of customer service representatives and ensure they meet quotas set by the company
- Adhering to communication guidelines, policies, and procedures
- Making adjustments to customer accounts, such as upgrades
- Handling and solving customer complaints
- Communicating with customers via various channels like email or phone calls
- Ensuring customer satisfaction
- Assisting customers in basic activities like placing orders, exchanges, and facilitating refunds
- Manage product recalls
- Maintain customers records using sales computer technology
- Attract potential customers
- Educate customers about deals and promotions
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To Solve Customer Problems In Creative Ways
This one is similar to the previous in that you’re highlighting the primary purpose of the role: connecting with customers. However, if you’re a creative thinker who’s passionate about problem-solving, this is a good way to demonstrate what you have to offer while simultaneously calling out what you’re looking for in a role or workplace.
“Searching for a call center role that enables me to think out of the box and leverages my creative problem-solving skills to delight customers and increase customer satisfaction.”
How To Write A Customer Service Resume
Be it a customer service manager resume or a customer service rep resume, make sure that your it is highly targeted to the career goal to make it more effective than general resumes.
HIRATION PRO TIP: Take a look at your resume as the hiring manager. You should be able to glance at the resume and immediately know that the applicant is seeking a customer service-related position.
We also recommend targeting your resume for customer service careers to better your chances. Make your customer serviceresume as specific to the position you are applying for as possible.
Include a career summary below your target job profile to target your resume and also highlight credentials which the recruiters are looking for.
Take a look at this customer service resume sample to get an overall picture.
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How Do I List Education On My Customer Service Resume
If you’re a customer service professional with a college degree, kudos – you’re ahead of the pack. However, if you don’t have a degree, that’s OK too. The most important thing is to focus on what you do have: experience and skills. If you’ve taken any courses or earned CS certifications, definitely include those on your resume.
Skills Example Section: A Comprehensive Toolkit
Your skills section needs to be truthful and needs to reflect who you are as a valuable professional. Create a master list of your most noteworthy skills, where you brainstorm and write out every competency you possess that could go on your resume. Save that list and keep it for future resumes, and enrich it as you gain more experience.
When using it for resume creation, filter out the “weakest” points and transfer to your resume only those that apply to the specific customer service jobyoure aiming for.
- Write out a “master list” of skills that you possess to varying degrees of expertise and relevance.
- Cherry-pick the most appropriate and important based on the job application and employer.
- Ignore social skills .
- Ignore the specifics of the industry and job application.
- Create a skills section in your resume without prior research .
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Ecommerce Customer Service Representative
Ecommerce companies have slightly different needs on their customer service teams. Their call center representatives need to be tech-savvy and able to troubleshoot product issues from a remote location. Additionally, they’ll need excellent interpersonal skills including the ability to communicate resolution steps clearly to customers. Most businesses in this industry look for applicants who are detail-driven and proficient writers.
In this example, the applicant lists her skills near the top of the resume. Notice how the first ones are mostly technical or related to the candidate’s writing ability. Employers tend to skim when reading resumes, so it’s important to put the most relevant information at the top of the document.
Why We Like It
Since the candidate is applying for a more tech-savvy role, they put their technical skills right at the top of their resume instead of burying them further down. This makes it easier for employers to quickly see they’re a fit for the role.
Provide Examples Of Your Achievements
Show employers you have the right customer service skills to excel by giving examples of your accomplishments on your resume and cover letter, using data to support them.
Here are good examples of some customer service achievements backed up with hard numbers:
- Made 60 cold calls a day to businesses and private individuals to solicit sales for goods and services
- Implemented a new sales strategy, which reduced training expenses by 30% and increased the close ratio by 10% within 3 months
- Maintained an average 95% customer satisfaction rating
Even if the job description asks you to write a simple, short cover letter, you should include hard numbers to make your application stand out.
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How To Format A Customer Service Resume
Before you can serve the hiring manager, you need to organize your work station!
But what do we mean by this?
Well, just like your work station, your resume needs to be arranged in a way that doesnt lead to confusion and delays.
Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them.
The most common resume format is reverse-chronological, and it is one that we always recommend to customer service representatives.
The following two resume formats also get our approval
- Functional Resume If youve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
- Combination Resume Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both Functional and Reverse-Chronological.
Study The Job Description
The first step an applicant should take before writing a customer service resume is to review the job description. The applicant should identify the critical skills that the hiring manager is looking for from the job posting and description.
The duties and responsibilities that the applicant has experience in and are indicated in the job description should also be identified in the resume. The customer service resume should contain relevant past experiences in the duties identified and between four to six skills indicated in the applicants description.
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Templates To Help You
A customer service resume template is a predesigned document that guides the applicant on what details to fill when drafting a resume. It provides the applicant with a basic formatting structure of what details should be included in a particular section. It eases the applicants ability to locate information in the resume.
The template enables an applicant to make updates to the resume when required. We have free downloadable customer service resume templates for you. Our templates are easy to use and can help you create your resume.
Create A Summary Statement
When writing your resume, one of the first sections youâll tackle is the summary statement. This section consists of two to three sentences that introduce yourself to your employer. You should include key information such as years of experience, your top three skills, and any standout accomplishments.
Check out this example of a customer service representative summary statement:
Goal-oriented Customer Service Representative with 3+ years of experience solvingcustomer-related situations such as returns and exchanges, lost packages and incorrect product deliveries. Track record of meeting customer service metrics, and highly skilled at anticipating clientsâ needs.
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Customer Service Resume Examples For 2022
When it comes to growing a business, reputation is everything. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation.
To be a successful customer service professional, you need to have a wide-ranging skillset. You need to be patient, empathetic, a strong problem-solver, and knowledgeable of your company’s products or services.
You shouldn’t also have to be an expert at building a resume. We have easy resume tips available at your fingertips!
We’ve analyzed numerous resumes and chosen the 12 best customer service resume examples to help you land your next job in 2022.
We’ll also share our recommendations and advice to help you put your best foot forward on your resume before you know it, you’ll be set to tackle your customer service cover letter!
Why this resume works
- Even if you have a lot of information on your resume, it shouldn’t feel overwhelming or hard to read. Your goal with your customer service representative resume is to quickly make the case to the hiring manager that they’d be a fool not to invite you for an interview.
- The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a resume objective, tailor it to the business to which you apply. As a rule of thumb, the more you customize your resume for each job application, the more likely you are to get an interview.
Customer Service Resume Templates
For the matter, your resume needs to highlight whether you have the capability to extend exceptional customer services that outshine their competitors and promote the companys business simultaneously. These qualities may include:
- The way you win over your customers.
- Your efforts to ensure your customers have a positive experience with the company.
- How you treat your customers making them feel accepted, welcomed, and valued.
- Your ability to judge your customers mindset and strategizing accordingly
- How you impart the information to the customers keeping it relevant, clear, and concise.
- Your self control. Being patient, respectful, calm, and courteous at all times.
- Understanding the wants and needs of your customers.
- Standing up to the problems of your customers and going lengths to ensure they are timely resolved.
- Having sound knowledge of the companys products and services.
It is obviously impossible to list down every single skill you have pertaining to your customer service experience. Therefore, you need to ensure that the contents of your resume at least clearly outline that you:
What started as a simple list of elements important for a customer service resume to stand out has now developed into a complex web of outsmarting the employer by carefully incorporating skills and qualities into a resume that impresses at the very first sight.
But why would you spend a three figure amount on something that you can easily find online?
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What Should I Not Include On My Resume
There are a few things you shouldn’t include on your resumes, such as experience that is not relevant to the role you’re applying for or irrelevant skills. You also don’t need to include your hobbies and interests unless they are directly related to customer service. Finally, don’t forget to proofread your resume before you send it off.
Tip : Format Your Resume For The Ats And Recruiters
When you open the pages of a book, what’s more inviting: dense blocks of texts with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable.
There are multiple ways to achieve this, but one of the easiest is to put things in reverse-chronological format. This helps recruiters know immediately where you’re coming from.
Below are some further suggestions for keeping your resume easy to read and why these strategies work.
- Add bullet points
- Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
Notice the customer service title beneath the applicant’s name.
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Include Your Soft And Hard Skills
A customer service resume should contain hard and soft skills gained by the applicants in previous positions. These skills should be relevant to the duties and responsibilities the applicants will be required to carry out in the position. Understanding these skills helps communicate the applicants capabilities to the employer.
Hard skills are the measurable abilities of the applicant, such as the ability of an individual to use a specific kind of software. The applicant should list hard skills relevant to the customer service job that can be applied to the role.
The hard skills that an applicant may indicate in the resume can include:
- Computer skills
- Ability to speak multiple languages
- Ability to use email, Blaze desk, C-Desk, excel, Live Chat, headphones and microphones, Microsoft office suite, outlook, and Zendesk/Talkdesk
Soft skills are abilities that interpersonal skills. They relate to how the applicant works and interacts with other people. They are harder to measure. They provide the hiring manager with more information on the applicants professionalism as a customer service employee.
Additional skills can also be included in an applicants customer service resume. They will help strengthen the resume and increase the applicants chances of being considered. These skills will apply to any customer service position an individual is applying for.
The additional skills include the following:
Customer Success Manager Resume
Why this resume works
- If you’re writing your customer success manager resume, you’ve most likely been working in the industry for 10+ years.
- You’ll want to demonstrate career progression by showing growth and development between your job responsibilities. You can do this by including bigger responsibilities in your most recent positions, such as managing an entire team and accruing a larger sum of assets and responsibilities.
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To Use My Problem Resolution Skills To Turn Unhappy Customers Into Brand Advocates
If you’re skilled at managing unhappy or irate customers, this is the objective to choose. You’re not only demonstrating your level of comfortability with what can be seen as a difficult job, but you’re also painting a picture of what the hiring manager can expect if they choose you: happy customers who will sing praises about the organization or brand.
“To utilize my strong interpersonal and problem resolution skills to prevent customer churn, converting unsatisfied customers into brand advocates.”
Customer Service Representative Resume Samples
Customer Service Representative provides information about product and service to the customers. To target on providing excellent customer service, the CSR undertakes the following tasks managing large amount of inbound calls, generating lead sales, identifying and assessing customer needs,building sustainable relationship with customers, providing accurate information by employing right tool, handling customer complaints, following communication procedures and engaging customers in an interactive manner.
The major skills depicted on the customer service representative resume indicate proven work experience, strong phone speaking skills, familiarity with CRM systems, customer orientation skills, excellent presentation and communication skills, ability to multitask, and active listening skills. While a high school diploma is considered mandatory, most of the customer service representatives hold a degree in the respective field.
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