Senior Customer Service/receptionist Resume
Summary : Senior Customer Service/Receptionist with 7 years of experience seeks a Clerical/Administrative position with the stable company using knowledge and experience in various office positions held over the years. Enjoy fast-paced environment, challenges, varied duties and opportunity to advance.
Skills : Lotus Notes, Mainframe, Microsoft Office Suite, PeopleSoft, Switchboard, Word Perfect, Adobe, 10-Key
- Answered and route incoming telephone calls in a cheerful courteous and timely manner.
- Greeted branch visitors and announce arrival to the appropriate staff member.
- Assisted customer regarding the status of sales order and tracking information.
- Reviewed the customer order confirmations for errors and refers to the sales representative for correction or update.
- Performed a variety of clerical duties as time permits .
- Reviewed on a time basis selected by the Manager, credit holds, line holds and order holds.
- Printed daily, weekly, bi-weekly and monthly reports as instructed by the Manager. These reports to include but not be limited to backlog reports, sales order hold reports, customer open order.
- Participated actively in Peis total quality process – continual training of company programs and procedures.
High School Resume Template
Are you a high school student applying for your first part-time or weekend job? Or are you looking to get your foot in the door as your graduation approaches? Crafting a well-organized, professional resume can help you to make a good impression and land your first job. Need a solid high school resume template to get started? Youre in the right pla…
Supervisor Customer Service Supportresume Examples & Samples
- Recruit, Staff and Train talented, customer service professionals that possess our company values and exceed our customers expectations
- Maintain current Standard Operating Procedures for all duties, responsibilities and projects
- Ensure adequate coverage to achieve department metrics, recording exceptions, submitting payroll
- Team member recognition, motivation and corrective action including quarterly and annual performance reviews
- Work with Department Manager and other departments to enhance communication, product knowledge and future growth and development
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Accounting For The Ats
The battle with the ATS starts at the very first section of your resume. Applicant Tracking Systemsare based on keyword analysis. They automatically review and score resumes based on keywords that are important to the employer. Customer service resumes that don’t make the cut are filtered out and never reach a recruiter. This means you can greatly increases your chances of passing the ATS test by using the correct keywords. To do so, analyze the job listing, which should have the necessary keywords already in it.
If you find the job description to be confusing, too wordy or complicated, there are additional tools you can use to analyze it. Word clouds are a great way to understand which ideas and qualities are the most important to an employer. Services like Wordle or Worditout.com will help you make sense of listings that arent written in a clear way. Word clouds will also show you hidden patterns if there are any. This may become your secret weapon against automated ATS filtering.
Take a look at our adaptable summary example for customer service representatives:
What Is A Summary For A Customer Service Resume
A summary for a customer service resume is a brief description of the objective listed at the top of a resume. It is a concise statement describing your experience level, academic background, knowledge and skills. Your resume summary also contains your goals for the job role. As a resume summary highlights your best skills and experience, if you have a strong professional experience in the field or have achievements that can make your resume competitive, you can consider including them in the summary.
A resume summary and resume objective differ as a resume summary emphasises significant experiences and skills gained through past jobs. Resume objectives detail your career goals to decide whether your goals match the company goals and mission. A resume summary is helpful when you have working experience, whereas resume objectives are better if you are garnering work experience.
Related: What Is Customer Service? Definition And Career Advice
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Review The Job Description
Consider reading the job description before writing a resume summary. This can assist you in including the elements necessary to meet an employer’s expectations for a particular customer service job role. Determine which sections of the job description correspond to your qualifications. For instance, if a position requires the skill of maintaining a positive relationship with clients, you can emphasise your experience in resolving customer complaints or concerns in your resume summary.
Resume Summary For A Customer Service Professional In A New Location
Including a summary on your resume can help you summarize your qualifications when seeking a job in a new location. As a customer service professional in a new area, you might use a resume summary such as:
“Committed customer service expert with experience serving a variety of customers throughout the state of Rhode Island. Detail-oriented professional who works well under pressure. Notable accomplishments in meeting deadlines and increasing customer satisfaction. Excited for the opportunity to work with a new customer base in Washington as a customer service representative with Simple Contact.”
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Additional Information About Customer Service Resumes
Based on a report by the U.S. Bureau of Labor Statistics, about 3 million jobs were held by customer service representatives in 2019, with the top employers coming from the following sectors:
With 14% in Retail trade, 12% in Insurance carriers and related activities, 11% in Business Support Services, 7% in wholesale trade and finally 6% in professional scientific, and technical services.
Customer service representatives earn an average of $14.56 an hour, with those at an entry-level position getting paid an average hourly rate of $12.87 /Hourly_Rate” rel=”nofollow”> Payscale).
On the other hand, the average annual income of customer service managers is $58,000. Those with less than one year of experience as managers are earning around $48,000 yearly
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Sample Customer Service Resumes
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Many people would like to secure a customer service job, but they are unsure how to put together their customer service resumes.
You need to write a stellar resume to pair off with an engaging cover letter to impress hiring managers.
Get ideas for your customer service resume and cover letter and apply the writing tips featured here. You may also check out our resume builder if you want to speed up the resume writing process.
Tips For Writing A Professional Customer Service Resume
Itâs tempting to include every one of your past jobs and all your skills in your customer service resume, but itâs not necessary. It might even do more harm than goodâfor instance, if you have to use a tiny font to fit everything onto one page, no one will be able to read it. Follow these resume best practices to increase your chances of making the first cut .
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Associate Director Of Customer Service Supportresume Examples & Samples
- Oversee the Operations group to ensure staffing and workforce management tools are utilized to provide coverage across work sites Responsible for the management of statistical reports on production and are tracked and trends are reported within established timeframes. Reporting on all 228 FTE year round and 100 temporary workers for 6 -9 months
- Manage new technology and enhancements to software and hardware to meet business objectives such as voice of customer/call quality systems, , Social Media, CTI, salesforece.com, self-service portals, KCS and front end interactive voice response
- Manage Quality Assurance standard operating procedures, and evaluate and coordinate business process improvements through a team of analysts that monitor and rate the dimensions of a phone interaction. Work with external and internal customers to improve customer effort through phone survey technology using analytics, reporting and compliance skills
- Bachelor Degree preferred, or equivalent work experience required
- Ten plus years of proven performance management and leadership skills
- Seven plus years of Call Management Systems experience to include Avaya, CTI, interactive voice technology and quality assurance software
- Three plus years of Training and Development and Customer Effort experience
- Five plus years of payroll management systems, Kronos preferred
Technical Customer Service Support Representativeresume Examples & Samples
- Responds to incoming candidate or test center technical support requests
- High School Diploma or GED required, some college preferred
- Minimum of 1 years’ experience in end user software systems support required
- Certifications MCSE and A+ highly preferred
- Mon-Fri 6am – 3pm MST or
- Mon-Fri-8am-5pm MST
- Ability to solve problems and utilize critical thinking skills
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What Should I Not Include On My Resume
There are a few things you shouldnt include on your resumes, such as experience that is not relevant to the role youre applying for or irrelevant skills. You also dont need to include your hobbies and interests unless they are directly related to customer service. Finally, dont forget to proofread your resume before you send it off.
The Layout Of The Resume For Customer Service
A hiring manager would quickly scan several resumes on their desk and would most likely be drawn to a customer service resume that looks uncluttered and professional.
Leave enough white space on your resume.
- Use a one-inch margin on all sides, or at the most, entry-level a half-inch margin.
- Use bullet points to outline your qualifications for a customer service position.
- Use a line break in between sections of your customer service resume.
- Use minimal colors in your resume.
Use appropriate fonts and font sizes.
Some career experts say that the choice of fonts may seem trivial, but it does have an impact on hiring managers.
- Resumes and cover letters should be written in the same font.
- Use different font sizes for your name, headings, and bullet points
- Go for the following standard, easy-to-read font types like Arial, or Times New Roman, Calibri.
And remember:
Do not use font size lower than 10 pts that would be hard to read.
Do not use distracting font types.
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Customer Service Resume Samples
In a customer service role, you are responsible for maintaining a companys relationship with its clients. Its a job with many responsibilities, and customer service can look very different at different companies or levels of service quality.
A representative in a retail business will work directly with people in a store, but a manager at an online business will mostly handle high-level complaints and work with upper management on strategy.
To get a job in customer service, you need a resume designed for the job you want. Since every customer service position is a little different, your resume should change, too. After all, submitting the resume that got you your first job probably wont help you get that management position.
Employers prefer applicants who are interested in working for their company. Submitting a generic resume lets them know you just want a job, not their job, so take the time to customize your resume to fit the position and stand out. Well-paying customer service can be competitive, so its worth the time to give yourself an extra advantage.
Theres no better way to learn about writing good resumes than by reading them. These two customer service resume examples show how you can customize your resume for different roles. Whether you want to stay on the front lines or become a manager, your resume should reflect that.
What To Write In A Customer Service Representative Resume Skills Section
Although the customer relations field requires specific technical skills, employers also consider soft skills. These are the personality traits or skills that indicate to your fit as a Customer Service Representative who will add value by meeting set out targets, has adequate knowledge, and sufficient experience to engage and attract customers. Incorporate these into your summary, or profile, and into your accomplishment statements.
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How To Make A Customer Service Resume
Hiring managers would want to see a customer service resume pleasing to the eyes yet packed with information that will convince them that you are the right fit for the customer service job.
It should highlight the following information about you:
- Professional Skills
- Honors, Awards, Membership to relevant organizations
What If You Dont Have Any Work Experience
Maybe youre a student looking for their first customer service job?
Or maybe, you have experience in the field, but never in a retail environment?
Dont worry, as there are ways to get around this.
All you need are the core job skills and a willingness to learn.
And you can showcase this with related job experience or school projects.
For example, if youve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer.
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Demonstrate Good Customer Service Skills During A Job Interview
Use the job interview to demonstrate your customer service skills. When speaking with interviewers, exhibit good customer service-oriented behaviours such as maintaining good eye contact and smiling. You can consider explaining your typical work routine to hiring managers, which can help them better assess your ability in and attitude towards customer service. Give specific work examples in which your customer service skills helped you overcome customer challenges and even gained compliments from customers and/or your colleagues.
Resume Employment History Example: Focused And Descriptive
Customer service representative positions may be perceived as entry-level. But theres room for growth. And theres also room to demonstrate your life/professional experience in other fields. Craft a career history to impress employers. Theres some great news for people making a career changefrom other areas: this is one of the most universal professional fields, with a variety of industries requiring specialists in CS. When it comes to employment history, reverse chronological order is your best bet to make use of limited recruiter eye time. So showcase your most important past jobs first.
U.S. Census Bureau data shows that the most common CS positions are in the business support, restaurant and food, retail, bankingand financial areas. If you have worked in similar fields before and are applying for related jobs, it makes sense to prioritize this relevant years of experience on your resume. The next thing you want to do to surpass your competition is to provide resume bullet pointsor notes on your achievements, milestones and noteworthy duties in previous jobs.
Adapt this sample to your own experience for a highly effective work history section.
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The Structure Of The Customer Service Resume
Reverse Chronological Order Format
You will benefit from a reverse chronological order format if you are a seasoned customer service professional seeking another customer service job.
It highlights your vertical career progression, showing hiring managers your wealth of customer service experience.
Functional Format
This format is best when you would like to highlight your professional skills more than your work history.
You may also use this if you have employment gaps or want to make a career shift.
Hybrid or Combination Format
The combination is suitable for established customer service professionals who would like to bank on their expertise and developed skillset in customer service.
You may also use it when you intend a change in your career path, and you have acquired enough transferable skills.
Customer Service Representative Education Section Example
The education section forms an integral part of your resume. In short, indicate What, Where and When regarding your qualifications, certifications or industry licenses obtained. The name of your qualification, institution, and date of completion is more than sufficient. Unless you are a graduate with limited working experience, there is no need to include major subjects or course curriculum topics.
Remember to include current qualifications you are in the process of completing. Regarding courses and certifications, discretion and relevance must be considered.
Completed Secondary and Tertiary Education must be listed as follows:
Start with the commencement date and completion date for diplomas, associate degrees, and bachelor degrees. For courses, you can list the date of completion. Next comes the full name of the qualification, then the full name of the institution and then the City or abbreviated State name. List your high school diploma details similarly, but only include this when you have less than five years of working experience.
Here is an example of a Customer Service Representative education section for someone with more than five years experience:
2006 2007 Customer Service Diploma, Udemy, OnlineCourse Curriculum: Telephone Etiquette, Conflict Resolution Strategies, Negotiation Tactics
2010 Certified Client Service Specialist , CCPC Global, TX
2006-2008 Bachelor of Mechanical Engineering, Chicago State University, IL
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How To Make Your Customer Service Work Experience Stand Out
Recruiters hate nothing more than risk.
You see, their job is on the line if they hire the wrong person.
As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that
Heres the best way for customer service representatives to structure the work experience section:
- Achieved highest up-sell rates in both 2017 and 2019
- Worked at the customer information desk for 10+ hour shifts
- Welcomed 1000+ customers during store opening event
- Won Employee of the Month three months in a row by engaging with customers in personal, yet professional manner
The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.
Instead of saying
Spoke to all customers
Say:
Won Employee of the Month three months in a row by engaging with customers in personal, yet professional manner
Simply put, the first sentence states that you spoke with customers, but it doesnt say whether you were successful in doing so.
The second statement goes into more detail and backs-up your claims with awards.