Resume Example Customer Service

Customer Service Resume Template

Use this template to help you understand the information to include on your customer service resume to help you stand out from other candidates:

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Professional Summary

Work Experience

varies depending on your level of experience and the type of job youre seeking. Follow these examples for inspiration:

How Do You Describe Customer Service On A Resume

It depends on the nature of the company you are targeting and their traditional values. The most important thing for most companies is overall customer satisfaction, but others might include profit-driven tasks such as selling or technical tasks like analyzing data. Get to know the company first, including what their customers say about them.

Education In The Customer Service Resume

Most customer service resume templates put experience at the forefront. However, if you do not have any experience as a customer service professional, emphasize your educational background instead. On the other hand, if you are considered a veteran among customer service professionals, you can choose not to elaborate on your education.

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Svp Customer Service Group Managerresume Examples & Samples

• BS / BA degree or equivalent combination of education / experience Senior level experience in a related role with commensurate people management experience
• Experience in servicing Small Business customers, preferably in a credit card servicing environment
• Ability to accomplish work through influence / relationships
• Ability to work in ambiguous situations to deliver results
• High degree of individual initiative / self motivation

How To Format A Customer Service Representative Resume

How you format your customer service representative resume will depend entirely on your career situation. Take a look at the examples below of two candidates seeking a customer service job who use different resume formats based on their career situation.

Both job seekers have similar skills and abilities, but they find themselves in different stages of their careers. Candidate A has been working in the field consistently for well over a decade, while Candidate B is a new hospitality management graduate who picked up a similar skill set working in a call center part-time. The first candidate uses a chronological resume while the second one uses a combination resume.

1. Candidate A – Chronological Resume

Candidate Info

• Point-of-sale systems
• Product knowledge

The skills above are just a few of the most common customer service skills. You should always highlight your unique experiences and abilities as well.

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What Should I Not Include On My Resume

There are a few things you shouldnt include on your resumes, such as experience that is not relevant to the role youre applying for or irrelevant skills. You also dont need to include your hobbies and interests unless they are directly related to customer service. Finally, dont forget to proofread your resume before you send it off.

Common Key Skills And Action Verbs For Customer Service Representative Resumes

When applying to a position, the right combination of keywords is often critical be able to get past any applicant tracking systems . An ATS may only highlight a resume with enough keywords and the right action verbs, so a hiring manager may never see a resume that lacks the right phrases.

An ATS crawls through your resume, looking for specific keywords and phrases. If it doesnt find them, your resume goes to the bottom of the pile. If it does have a good selection of keywords, it goes right to the hiring manager for consideration. Because your resume must pass both automated systems and excite the person behind the firewall, it is important to design a resume that naturally includes these phrases. The more keywords you work into your resume text, the more likely you are to land an interview.

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Caf Customer Serviceresume Examples & Samples

• Will coordinate regularly with operations leadership to fully understand the details of current performance in KPIs, current trends, and drive performance improvements
• Will coordinate and oversee new hire floor support including, but not limited to, specialist coaching, team briefings, & coordinating with the training department
• Will lead any additional up skill training required by the business for specialists
• Will identify performance trends of the department, analysis, and recommendations to ensure specialists deliver an exception customer experience. These initiatives will be primarily focused on enhancing customer experience, complaint reduction, and maintaining strong compliance with LOB policy & procedure
• Will partake in procedures reviews, modification, and execute policy & procedure changes
• Will support new systems roll out and implement enterprise wide efforts

Building An Intriguing Resume Summary

The Summary section might be the critical point that will define whether you will receive an interview call or not.

The recruiter is searching for someone who will represent their company exceptionally well.

If you are this person, you should introduce yourself in 2-3 simple sentences.

Therefore, you should focus on giving the most valuable and accurate information about yourself.

Here are some tips for writing your Customer Service Summary:

• It should be short and clear
• Include action verbs and accurate numbers
• Add a certification/course or something that will indicate industry knowledge
• Mention 2-3 specific tasks/duties/achievements that you performed in your previous job
• Add communication/problem-solving skills and back them with an example

Things you should avoid in your Customer Service resume:

• Scattered and vague information about your experience
• Starting the first sentence with I
• Complex sentences with no specific examples and quantitative data

Build an intriguing summary that wont be forgotten in 5 minutes!

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International Customer Service Representative Ii Resume

Objective : To obtain a position with a company that compensates for hard work, self motivation, and the desire to learn new skills but will also utilize years of experience in Customer Service, Claims, Data Entry, and Administration.

Skills : Leadership Development, Training, Communications, International Business, Customer Service, Team Building, Time Management, SAP, Public Speaking, Teamwork, Conflict Resolution, Creativity, Excel

• Accountable for receiving customer PO’s all aspects of order fulfillment for international customers.
• Resolves various customer issues or complaints related to orders, shipments and receipt of products.
• Proactively built and maintain ongoing relationships with key customers and interface with sales staff on the supply chain, logistics, plant, and warehousing issues.
• Generated and investigated daily reports- .
• Releasing orders in the system creating eta dates that are relayed to customers at the end of each day.
• Providing customer support for service complaints answering questions regarding service and products. Assisting customers with product selections that will suit their business needs.
• In the absence of the primary CSR’s handling all emergencies and complaints.

Tips For Writing A Professional Customer Service Resume

Itâs tempting to include every one of your past jobs and all your skills in your customer service resume, but itâs not necessary. It might even do more harm than goodâfor instance, if you have to use a tiny font to fit everything onto one page, no one will be able to read it. Follow these resume best practices to increase your chances of making the first cut .

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Svp Branded Cards Customer Service Group Managerresume Examples & Samples

• This role is responsible for developing Branded Cards Customer Service servicing strategy, focusing on emerging and frontier servicing capabilities and optimizing for customer experience
• Role will also be responsible to Identify and lead automation and digitization opportunities in Voice & Core Operations
• Role will partner with the business to identify and implement revenue generating opportunities for the business
• This role will be responsible for oversight for performance, customer experience metrics, and organizational strategy
• Role requires high degree of Financial industry knowledge, Project Management and Program Management experience, strategic thought leadership, understanding of multi-site call center environments, ability to interact with senior level leaders across multiple business channels and geographies
• Strong understanding and experience with the digital banking landscape
• Strong drive for results and ability to diagnose performance issues, determine root causes, identify and drive initiatives to improve performance

Comcast Business Customer Service Supervisorresume Examples & Samples

• Partners with Quality specialists from other Comcast regions to discuss Quality program areas of interest and drive consistency for measuring agent performance
• Partners with peer supervisory groups on the floor to calibrate on Quality call monitoring and share best practices for handling customer interactions
• Provides guidance and/or assistance to Customer Account Executives in resolving difficult subscriber questions or problems concerning Comcast high speed internet
• Monitors employee performance, reviews and coaches to ensure accuracy. Ensures competence of CAEs through training and development, appraisal and motivation techniques
• Establishes and maintains personnel files as required
• Ensures retention, customer service quality, adherence and accuracy goals are met
• Provides feedback, coaching and disciplinary action to employees, or effectively recommends such actions, to help improve employee performance
• Displays strong written/oral communication and leadership skills
• Demonstrates familiarity with www, internet, email, TCP/IP, OS, networking and routers to troubleshoot hardware/software configurations
• Collects, compiles, and analyzes data to identify trends from statistical analysis and makes recommendations to management for improving Customer Service
• Conducts real-time phone monitoring and coaching to billing CAEs in order to maintain required service level provides immediate feedback to associates to increase productivity levels

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Skills Example Section: A Comprehensive Toolkit

Your skills section needs to be truthful and needs to reflect who you are as a valuable professional. Create a master list of your most noteworthy skills, where you brainstorm and write out every competency you possess that could go on your resume. Save that list and keep it for future resumes, and enrich it as you gain more experience.

When using it for resume creation, filter out the “weakest” points and transfer to your resume only those that apply to the specific customer service jobyoure aiming for.

• Write out a “master list” of skills that you possess to varying degrees of expertise and relevance.
• Cherry-pick the most appropriate and important based on the job application and employer.

• Ignore social skills .
• Ignore the specifics of the industry and job application.
• Create a skills section in your resume without prior research .

Customer Service / Capacity Planning Analystresume Examples & Samples

• Facilitate through CS Mgrs the regular clean-up/management of all open order statuses
• Ensure realistic start ship dates are being utilized on COs entered and how they relate to collateral and launch product
• Track, forecast, and analyze the weekly non-workables and monthly open order rolls. Provide info and partner with BPOs as root causes and corrective actions are identified
• Bi-weekly reporting of outstanding commitment orders, monthly reporting on workable/non-workable current & past due commits, monthly reporting on commits falling due within the next 90 days. This is includes the monitoring and forecasting of commit conversion pctgs by BU & by league This will include communication to Sales, Management and other customer support personnel
• Chase order predictions inclusive of historical seasonality and current year market trends. Assist OF Director in composing monthly fiscal forecasts
• Daily entered orders reporting and analysis
• Monthly CS Problem Order reporting
• Monitor return authorization and cancel code utilization for uniformity, consistency, and meaningfulness. Report volumes and trends regularly
• Coordinate and guide internal resources who prepare daily/weekly QC Project files and MFG delay/order impact files
• As cascaded from the SO& C Planning Mgr, work on projects to deliver longer term process improvements as well as immediate daily production scheduling answers

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The Structure Of A Customer Service Resume

Reverse Chronological Order Format

This format is the most common of all resume formats and the most advantageous to candidates with good work history.

Because it prioritizes your most recent job experience, HR Managers will find it easier to determine if you are the right fit for the job.

Functional Format

Some skills are not necessarily acquired through work. Use this format if you happen to be absolutely good at something that can make someone gasp, WOW!

This format showcases your skills or talents rather than your work experience. A functional resume format is best for applicants who have experienced an employment gap or have no relevant work experience.

Hybrid or Combination Format

This format is best to use if you would like to highlight both your skills and your work experience. If you plan to shift to another industry and you dont want the HR managers to focus on your work experience since most are irrelevant, use this format to emphasize your skills relevant to the job you are seeking.

Use this format if you want to shift to another line of work.

Service / Product Knowledge

People often depend on customer service representatives for detailed information about products or services. This dependence makes product knowledge an essential part of any customer service job.

Demonstrating a strong understanding of your companys products and how to use them is the best way to instill confidence in customers, and make them believe that your advice and solutions are reliable.

How to highlight knowledge of products or service on your resume

Heres how you can highlight your ability to memorize product knowledge in a resume work experience bullet point:

Memorized entire line of company products & services, including prices and special discounts

In this bullet point, the applicant clearly shows the employer that they were able to familiarize themselves with the entire catalog of the companys products and services. This is a simple way to demonstrate that youre capable of quickly developing strong product knowledge.

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Rbg Regional Customer Service Managerresume Examples & Samples

• Takes a visible role in the operational and sales activities of all branches within the region
• Works with branch CSMs to balance operational controls and customer service in order to minimize risk to the Bank
• Manages and tracks the potential operating losses and operating losses for the region. Reviews operating loss charge-offs. Identifies loss trends and provides training as appropriate
• Assists Regional Manager in planning process of region’s budget/goals
• Participates on committees, task force, etc
• 3+ years as a Customer Service Manager

How To Write The Best Customer Service Resume

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed’s data and insights to deliver useful tips to help guide your career journey.

When applying for a customer service job, you can create a resume to highlight your top qualifications for the position. Your resume can help you attract the attention of hiring managers by showing you have the necessary skills and experience to do the job well. Knowing how to write an excellent customer service resume can improve your chances of getting a job in this industry.

In this article, we describe how to write the best customer service resume, offer helpful tips and provide a template and two example resumes to help you write your own.

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Highlight Your Communication Skills And Ability To Listen To Customer Needs

A customer service career requires the ability to listen to customers, communicate product information and finalize sales or handle complaints. The ability to communicate politely and in accordance with company policies is critical for driving high customer satisfaction ratings. Include some concrete examples of your success at communication in your professional experience bullets, without ignoring the importance of concrete information.

French Customer Serviceresume Examples & Samples

• Communicate with owners by telephone & email, when account becomes past due, requesting payment, and follow up on all promises received and accounts that have not been reached on initial call
• Discuss with owners possible resolutions to bring their account back into good standing and advise owners of consequences of non payment
• Review specific account situations and support and advise owners on all related issues, such as late fees, historical payments, past and future usage, methods of payment and payment plans
• Liaise with internal and external departments regarding servicing and collections. Ensure follow up on all account issues and ensure that records are kept accurate and up-to-date in the relevant systems
• Co-ordinate and execute pay off quotations, credit card charges and credit card auto-debit programme enrolments
• Gather relevant information in case of refund request and pass to Research Department to process

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Customer Service Examples For Resume

So it is not surprising why companies hire people capable of providing customer service excellence.

Many people try to get into the customer service industry but wonder what it takes and how they should present themselves when they apply for the job.

The best way to begin is with a well-written resume.

So weve put up a step by step guide to writing customer service resumes to help you successfully showcase yourself to a firm looking for a customer care representative.

You may also view some relevant resume examples here.

Customer Service With German / Dutch / Nordicresume Examples & Samples

• Handling multiple customer queries while providing a 1st class customer service delivery on every contact
• Handling reservations that are not yet fully confirmed, ensuring that we confirm the bookings as soon as possible and within our internal and customer agreed timeframes
• Ability to make judgment calls, the ability to make sound decision, a desire to make decisions and demonstrate a sense of responsibility, professionalism and confidentiality

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How To Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Heres the best way for customer service representatives to structure the work experience section:

• Achieved highest up-sell rates in both 2017 and 2019
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won Employee of the Month three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying

Spoke to all customers

Say:

Won Employee of the Month three months in a row by engaging with customers in personal, yet professional manner

Simply put, the first sentence states that you spoke with customers, but it doesnt say whether you were successful in doing so.

The second statement goes into more detail and backs-up your claims with awards.