Front Desk Receptionist Duties Resume

Front Desk Receptionist Resume Example & Writing Guide

Use this Front Desk Receptionist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Front desk receptionists are the first point of contact for many organizations, so its important that theyre able to create a positive impression with their professionalism, friendliness, and helpfulness. Front desk receptionists are often the most visible members of an organization, so its important that theyre able to build rapport with clients and visitors while managing multiple tasks at once.

When writing your resume for a front desk receptionist position, its important to highlight your experience working in a customer-facing role as well as your ability to prioritize tasks, manage time effectively, and communicate effectively with others.

Industry Knowledge: Greeting, Answering Phone, Scheduling, Data Entry, Filing, Mail Handling, Customer Service, ConciergeTechnical Skills: Microsoft Office Suite, Typing, iOS, Windows PhoneSoft Skills: Communication, Customer Service, Attention to Detail, Multi-Tasking, Phone Etiquette, Conflict Resolution

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the front desk receptionist job. Its actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Front Desk Receptionist Office Assistantresume Examples & Samples

• Demonstrated increasingly responsible administrative experience including experience providing customer service
• Excellent organizational, multi-tasking, planning and scheduling skills with experience managing calendars and appointments, making travel arrangements, and creating and maintaining electronic and hardcopy filing systems
• Excellent communication, coordination and interpersonal skills to build and maintain effective relationships both internally and externally
• Must have excellent computer skills using Microsoft Office programs including Outlook, Word and Excel
• Experience creating, editing, proofreading, and formatting professional correspondence and other written materials

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Front Desk Medical Receptionist Sample

Not sure how to format your resume? Download our free guide and template.

A Front Desk Medical Receptionist manages the front desk, guests, and recordkeeping functions. Below is a general job description: A medical office front desk receptionist performs a number of duties, including greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping paperwork organized. The medical office front desk receptionist mainly uses telephones and computers to communicate with patients and staff, so they must have basic knowledge of computers. Payscale

Listing Receptionist Duties On Your Resume

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A receptionist is usually the first person clients interact with when contacting or visiting a business. A carefully crafted receptionist resume will highlight the skills and experience you need to be successful in the role. In this article, you will learn the most common responsibilities of a receptionist, the most important skills for a receptionist to have and how to list receptionist experience on your resume.

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Professional Front Desk Receptionist Job Description Template

Front desk receptionists usually act as gatekeepers for an office. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. It is the front desk receptionist who greets anyone who enters the building.

As you create your front desk receptionist job description, you need to make sure it is clear that a friendly attitude is an essential quality an applicant must have. Receptionists should also be organized and find it easy to communicate clearly. They also need to be familiar with office equipment and procedures.

A front desk receptionist should also have a professional appearance and demeanor. When creating your front desk receptionist job description, you can use the following example as a guide.

Front Desk Medical Receptionist Resume

Use this template

Why this resume works

• As a front desk medical receptionist, customize your resume by how your work directly impacted the office through your exceptional customer service skills and understanding of medical office best practices. Cite specific data-driven examples, including process improvements and patient-centric techniques.
• Your front desk medical receptionist resume should highlight the scope, responsibilities, and specific medical office niche experience. This will catch the hiring manager’s eye looking for that “right fit” for their company.
• List any special skills on your resume related to the medical field like medical terminology or medical software. This sets you up for success as employers see you’re qualified for the role, especially if the job description prefers candidates with your specific skill set.

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Telephone And Front Desk Reception

Receptionists are the first people to greet clients via both telephone calls and visits to the business. Their responsibilities associated with telephone reception duties include answering incoming calls, taking messages, directing calls to the correct party, checking voicemails and returning missed calls. Receptionists may also answer general questions that clients and vendors have about the business.

When a client or vendor is visiting the business in-person, a receptionist greets the visitor and directs them to the proper location. A receptionist may also ask the visitor to wait in the lobby while they contact the correct party to escort the visitor. The receptionist may also maintain the guest logs.

Front Desk Receptionist Resume Sample

Now that you know how to create a general resume for a receptionist role, you may wonder how to create a solid resume for a front desk receptionist job in particular.

The first thing you should do is carefully read the front desk receptionist job description. To write a resume you have to clearly understand the front desk receptionist duties, which include:

• Allowing employeesâ access to the office
• Greeting visitors
• Answer questions
• Schedule appointments, etc.

When writing this resume, you should make an emphasis on your communication skills. Some other front desk resume skills to spotlight include organization, friendliness, positive attitude, being outgoing, and responsible.

In terms of hard skills, a front desk receptionist should be well aware of the standard office procedures and be proficient with office equipment.

Also, working at the reception front desk requires you to have an appealing and, not less important, professional appearance. Therefore, you may want to add a professional headshot photo to your resume for front desk.

As for other resume writing tips, you can stick to the guidelines provided earlier. If you follow them and keep in mind the peculiarities of the job, you will create a perfect resume!

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Write A Receptionist Resume Summary Or Summary Objective

To drive the recruiterâs attention and show yourself as a worthy applicant, start your receptionist resume with a summary or objective.

A summary should include a snapshot of your career and showcase your best accomplishments, qualities, and skills. Use a summary if you possess relevant work experiences.

An objective fits candidates with no work experience best. It shows your strong sides and explains why you are a good fit.

Receptionist resume summary:

Expert receptionist with a BA in communications and 6+ years of experience in both private and public sectors. Self-motivated, diplomatic, accountable. With strong computer, problem-solving, and customer service skills. Looking to occupy a receptionist position at .

Receptionist resume objective:

College graduate with a BA degree in Business Administration. Outgoing and responsible, striving to broaden my skill set and grow within an organization. Seeking to leverage my technical and organizational skills as a receptionist at .

Add Contact Info To Your Resume

Next, add a contact info section to your resume if you havenât done it yet. And, if you did, check it once again!

Your contact section is the most important part of your job application. You have to ensure that it is up-to-date and error-free. Otherwise, how will anyone recruit you if they donât have your accurate contact details?

The key contact details that have to be in every receptionist resume sample are:

• Professional email address

Pro Tip: If you have any job-related web presence, you can include some relevant links on your resume for receptionist.

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Some Examples Of How To Arrange Receptionist Resume Skills

• Good communication and interpersonal skills.
• Ability to think out of the box and never give up the spirit.
• Close attention to details.
• In-depth knowledge about customer service procedures.
• Amicable in nature and good at greeting guests.

Apart from this, there might be many other skills that you would like to include in the receptionist resume.

Do not overextend your resume recruiters do not like to go through long resumes.

Make your resume crisp but filled with information.

If there are any skills you feel are remotely associated with the job role then they may be included right at the bottom.

Front Desk Receptionist Resume Templates

• Act as a backfill for team members while they are out of the office
• Maintains and manages the relationships with multiple vendors
• Assists the Recruiting department with the scheduling of candidates, and ad hoc projects
• Streamline, enhance and improve on current department administrative processes
• Strong work ethic diplomatic team and service oriented builds strong working relationships
• Sound judgment and problem-solving ability
• Able to exercise discretion and keep strictest levels of confidentiality
• Must maintain regular and acceptable attendance at such level as is determined at the companys sole discretion

• Ensures the proper company employee is notified of guest arrival
• Maintains list of daily visitors, and notifying building security of upcoming arrivals
• Maintains safe and clean reception area by complying with procedures and regulations
• Assists with project based administrative tasks
• Key point of contact for building to assist in case of a need for emergency personnel
• Responsible for obtaining coverage when away from reception area
• 1+ years experience maintaining a reception area
• Positive attitude, friendly, professional demeanor and presentation
• Intermediate knowledge of MS Word, Excel and PowerPoint

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How To Write A Front Desk Receptionist Resume

Heres how to write a front desk receptionist resume of your own.

Write Compelling Bullet Points

Bullet points are the most important part of your resume because theyre the first thing recruiters will read. And theyre the best way to showcase your experience and skills.

But many job seekers make the mistake of using generic bullet points that dont really tell a story or provide any context. For example, rather than saying you assisted customers, you could say you increased customer satisfaction by 15% by developing new customer service training program and providing daily one-on-one feedback to all employees.

The second bullet point is much more specific and provides more detail about what exactly you did and the results of your work.

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Identify and Include Relevant Keywords

When you apply for a front desk receptionist role, your resume will likely go through an applicant tracking system . This program will search for certain keywords related to the position. If your resume doesnt include enough of the right terms, the ATS might filter out your application before it reaches a recruiter.

The best way to make sure you have the right keywords on your resume is to read through a few job postings and take note of the terms that are used most frequently. Then, try to use those same words in your resume. Here are some of the most commonly used front desk receptionist keywords:

Front Desk Receptionist Job Description

• Image File .PNG

• 2 + years experience as a receptionist in a professional, corporate setting
• Proven ability to handle stress and work under pressure
• Self-starter, organized, able to follow written and verbal instructions
• Meet and greet all visitors, determine their needs, and direct them to the appropriate employee or location
• Order daily lunches for staff and manage weekly lunch menu email
• Provide administrative and clerical support to office and Human Resources team when needed
• Answer multi-line phone system, screen and route calls as appropriate
• Process mail and track packages
• Handle facilities management requests and access badge tracking
• Order office supplies, including name plates for new hires,chairs and toner for copy machines

• Order and stock conference room supplies
• Assist with RTD cards and parking requests
• Event planning for company meetings and outings
• Handle all cashiering transactions , balancing their cash float at the end of each shift
• Respond to all guest requests and questions in a professional and courteous manner, whether via telephone or in person, providing accurate information and taking appropriate courses of action
• Complete additional tasks as assigned from time to time by their supervisor

• Familiarity with EMR software / patient scheduling
• Legal filing a plus

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Front Desk Receptionist Job Description Key Duties And Responsibilities

Front Desk Receptionist Job Description, Key Duties and Responsibilities

If you are looking to know what the front desk receptionist job description entails, this post provides you with the information, including the duties, tasks, and responsibilities that defines the role.

You will also learn about the skills, abilities, experience, etc. that commonly form most employers requirements for hiring for the front desk receptionist position. Please, continue reading:

What Recruiters Want To See

• What is your overall experience?
• Do you have evidence for high-performance metrics?
• Do your previous employers acknowledge your contributions?
• How did extensive product knowledge help you excel?
• Did you work in a peaceful or dynamic environment and how did you perform?

Follow the instructions in the panel and build a cohesive job-winning receptionist resume!

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Using A Front Desk Receptionist Job Description For A Resume

Its important to keep in mind that no two jobseekers possess exactly the same background or skill sets. Your unique work history and personality traits will set you apart from the crowd, but its vital to remember that a set of common skills, duties, and certifications apply to all qualified candidates. Potential employers will actively look for these desirable traits and experiences.

Front Desk Receptionist Summary

When crafting your summary, be sure to include your most important accomplishments that will directly help you be successful in your new position. The list should be relatively short and no longer than a few sentences. Using six sentences is a safe guideline to abide by, and its a plus if you include ATS-relevant keywords. Whenever possible, showcase your accomplishments using metrics and provide an example of your strong customer service skills.

Front Desk Receptionist Education & Certification

Education for front desk receptionists varies depending upon company preferences. For most receptionist roles, a high school diploma is an acceptable level of education. If you have an associate degree or bachelors degree, this is certainly helpful. When writing about your education level, include your school and year of graduation. Theres no need to include your GPA, but its worth mentioning if you achieved any special honors, such as top 10% of your class.

Front Desk Receptionist Duties & Responsibilities

Front Desk Receptionist Skills

What Should I Include On A Front Desk Receptionist Resume

When writing a front desk receptionist resume, you should normally include any past experience you have with related job duties. These can include typing, operating a multi-line phone, using email management software, and greeting customers as they enter the lobby of a business or organization. If you have not held this type of office support job before, your receptionist resume could list any previous customer service experience you may have in other areas such as retail or food service. Many employers prefer to hire receptionists who have pleasant personalities and a professional demeanor even in stressful situations, so listing any related on-the-job accomplishments can also be a plus for your resume.

Some receptionist positions may require completion of a college degree or certificate, particularly for jobs in specialty areas such as law or medical offices. Other types of businesses may offer these front desk jobs to motivated high school graduates who are able to learn the responsibilities quickly. If you have not completed a higher education degree, include relevant skills you may have learned through short-term secretary training courses. Useful skill sets often include word processing and inputting numbers with a 10-key pad on a computer keyboard.

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What Does A Front Desk Receptionist Do

The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception.

They work in various sector of the economy including: retail businesses, hotels, healthcare organizations, insurance companies, pharmaceuticals, manufacturing, automobile companies, etc.

Their job description entails providing excellent customer service to customers, guests, walk-ins, etc.

They connect and understand the guest/customer needs and refer them to appropriate units when necessary.

In a hotel, the front desk receptionist role involves crafting the guests experience: they check them in, assign rooms, and ensure luggage and needs are in the room ready.

They also ensure guest departures are smooth. They communicate with guests and customers at the highest level of hospitality and integrity, and accommodate guests special requests whenever possible.

Hotel front desk receptionists also provide housekeeping duties to ensure the front/reception area is safe and clean at all times.

They are also responsible for handling minor customer issues, resolving complaints from guests who are not satisfied with the hotels services, and escalating issues beyond their capacity to resolve when necessary in a timely manner.

They must also possess phone handling skills, ability to work under pressure, and technical skills, as well as customer service skills to be successful on the job.