A Great Cover Letter Goes A Long Way
Managers are more likely to nod to the customer service applicant who took time to write a cover letter than to the one who did not.
Attaching a cover letter to your resume indicates how serious you are with your application.
Your cover letter is their first introduction to you and, therefore, must immediately pique the companys interest.
Start with a pleasant but professional greeting. Then say something about yourself, what exactly you do professionally, how you found out about the job opening, and why you are pursuing it.
The body of your cover letter should be all about why you are the perfect hire. Play up your significant achievements and support them with numbers and stats. This section is the meat of your cover letter, so pack it with why you are the best hire.
In your last paragraph, maintain your enthusiasm by mentioning the possible next step. Thank the manager for taking the time to read your cover letter and say how much you are looking forward to the next steps.
How To Match Your Skills To The Job Position
To really match your resume to the company you are applying in addition to reading the job description, check out the company LinkedIn page and corporate blog. Big companies often share information about their teams, human resources and key employees.
Spending a bit more time on the company online presence, you will get the bigger picture of the work and what your future employers will expect from you.
Be Concise And Consistent
You dont have to mention every detail about your career. Instead, provide the most relevant information for the position youre applying for. Use the same format throughout the document and try to be consistent with your style. To help you achieve this, you can use customer service resume samples as a reference to keep yours consistent and easy. Bear in mind that recruiters receive millions of resumes and you need to stand out in order to get hired.
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Customer Support Engineer Resume
This customer support engineer resume lets the skills and experience speak for themselves. Its simple, straightforward formatting might not be advisable for a creative role, but for a technologist, it’s not as mission-critical to standing out and impressing a hiring manager. That said, there’s nothing wrong with designing a more creative resume if you want to communicate your personal brand along with your experience and skills.
What Is A Resume Summary
Alright, before you talk about how you should write your resume summary, lets talk about what one is. First, its different than a resume objective, which is a statement that you use to outline your career goals while highlighting certain capabilities. Those are best for people who are new to the workforce, transitioning into a new field, or lack applicable experience.
If youve worked in customer service roles before, your best bet is to go with a resume summary. This is a statement that sits at the top of your resume, showcasing the expertise you bring to the table. You are putting your most in-demand skills and experience on full display, ensuring the hiring manager doesnt miss any of it.
But, wait, why do you need a customer service resume summary if all of that information is, well, in your resume? Doesnt that make it redundant?
Technically, youre right. You are rehashing some details that are already in your resume. The thing is, hiring managers are normally screening dozens of candidates. They arent reading your entire resume they are skimming it, at best.
With a resume summary, youre making sure that, at a glance, the hiring manager discovers the most critical details. You are making the process easier for them and increasing your odds of landing in the to interview pile. Thats why its wise to have one.
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Education In The Customer Service Resume
Most customer service resume templates put experience at the forefront. However, if you do not have any experience as a customer service professional, emphasize your educational background instead. On the other hand, if you are considered a veteran among customer service professionals, you can choose not to elaborate on your education.
Include Strong Customer Service Skills Throughout Your Resume
One of the best ways to impress a hiring manager is by using a strong resume skills section that highlights your expertise in customer service.
To get you started, here are some of the top resume skills listed by customer service professionals last year:
Additionally, be sure to include any skills that are relevant and transferable.
You can usually find relevant skills in the job listing. If you have any of the skills mentioned in a companys job description, include them on your resume.
Having a balance of hard and soft skills on your resume makes you a more desirable candidate, especially in customer service where soft skills are more crucial.
Here are some additional customer service skills that are important to highlight on your resume:
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Create An Impressive Customer Service Resume
Recruitment managers or anyone responsible for hiring employees expect to see impressive resumes that grab their attention. Thats why it is essential to think about how you will present yourself to that one person who can make that decision to hire you. Think of how to pack all those critical details about you into a concise but well-designed resume.
What would recruitment managers want to see in your resume?
- Employment history and examples of your work
- Educational background and awards received
- Skills that will make you stand out among other applicants
Prepare For An Applicant Tracking System
The majority of hiring managers use an Applicant Tracking System, or ATS. This automated software scans resumes and sorts them based on certain criteria. An ATS reduces workload and enables hiring process to flow more efficiently. Companies may receive hundreds of applications for a single open position its simply more practical to automate some part of the hiring process.
To get your resume past the ATS and to an actual human, you need to use the right format and keywords. The ATS is programmed with rules which tell it which resumes to accept and which to reject. Poor formatting or missing keywords might cause the ATS to reject your resume even if you are qualified for the position.
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Inbound Sales & Customer Service Represume Examples & Samples
- Achieving specific sales targets and maximizing sale opportunities on each and every call
- Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
- Clarify customer requirements probe for understanding, use tools and resources to appropriately provide resolution to the customer
- Prepare complete and accurate work including appropriately notating accounts as required
- High school diploma with six months of sales experience preferred
- Demonstrated sales technique and product knowledge preferred
- Strong communication and negotiation skills required
- Ability to learn and think conceptually
Optimize Your Customer Service Resume For Applicant Tracking Systems
According to the Bureau of labor statistics, customer service employment opportunities will grow by 5% until 2026. This means more applications. And more applications means more resumes. This is why we cant overemphasize the fact that it is important to optimize your resume. Most of the recruiters are most likely to continue using the ATS for selection amongst numerous resumes they receive every day.
Therefore, to make yours stand a better chance of being selected, you need to format your resume appropriately. Apart from keywords as we mentioned earlier, create a bot-friendly customer service resume by employing the use of simple and clean layout with standard typefaces like Georgia, Impact, Arial, Courier, or Tahoma.
Picture 3. Robots reading your resume
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Skills To Include On Your Customer Service Resume
Your “skills” section on your resume has to serve two functions:
Unfortunately, these two functions are sometimes at odds with each other.
If your goal was just to get past the ATS system then logically you would try to include as many skills as possible on your resume. In fact, before these systems got more advanced people used to use white text on a white background and jam in as many keywords as they could on their resume!
Of course, once you get past the ATS the hiring manager will review your resume. If they see a paragraph worth of skills, that will raise a red flag.
For customer service resumes, it is much more effective to demonstrate expertise in a few skills than to try to list as many skills as possible on your resume.
The rule of thumb is that if you would be comfortable being interviewed on a given skill, then you should include it on your resume.
For example, if you say that you know a CRM like HubSpot on your resume, then you should be able to demonstrate that expertise on your resume.
What about non-technical skills like “problem-solving?” This rule still applies. Can you think of a specific instance when you demonstrated effective problem-solving skills in a past role or project?
Solution Consultant Sales & Customer Serviceresume Examples & Samples
- Create and deliver customer presentations that articulate Oracles Solutions and their value associated to customers requirements
- Build and deliver compelling customer demonstrations to contribute to sales success
- Fluency in German and English is mandatory
- Knowledge of Industry leading Cloud Platform solutions
- Experience implementing CRM solutions in the cloud is an advantage
- Excellent communication skills, able to articulate complex messages very clearly. You are a story teller
- Comfortable in delivering presentations in person and remotely
- A challenging and interesting work environment with the possibility for interaction with colleagues, customers and partners
- Excellent possibilities to develop yourself and your career
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Customer Service Resume Sample
Belle Brashears1234 Southern Avenue, #45Atlanta, GA 30305www.linkedin.com/in/BelleBrashears
Attentive and detail-oriented Customer Service Representative energized by the challenges and opportunities offered within fast-paced, quality-critical call center environments. Fluent in English and Spanish.
Customer Service: Interact well with callers requesting product information and technical support, responding with professionalism and empathy while proactively resolving conflicts to prevent escalation and ensure customer satisfaction.
Communications: Clearly communicate with customers via telephone and online to identify individual needs and provide positive solutions. Superb active listening skills complemented by proven skill in facilitating consultative sales discussions.
Leadership and Teamwork: Avid team supporter, motivating peers through personal example, a positive attitude, and a willingness to lend a hand whenever needed. Available to work overtime and on weekends to ensure adequate staffing.
Technical Proficiencies: Solid command of Microsoft Office Suite and Kayako live chat software.
- Led team tasked with developing new customer service protocol that reduced customer wait time .
- Maintained a perfect attendance record while frequently stepping up to substitute for absent personnel during other shifts.
- Partnered with call center manager to co-write new, positive customer service script that reduced product returns .
Product And Industry Expertise
While this trait isn’t imperative for getting hired, it is a nice detail that can stand out on your resume. Showing that you have a firm understanding of the product and its industry lets hiring managers know that you’re not only ahead of other candidates, but also that you have a genuine passion for the business. That can be an important difference-maker for recruiters when deciding between candidates with similar experience.
For example, HubSpot offers Academy courses as a way to educate users on its product’s features and how to use them. Upon completion of the course, the participant can take a final test and receive a certification. When I applied to HubSpot, the recruiter noted that my HubSpot certifications not only demonstrated proactivity, but also a sincere interest in the position.
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Use The Right Keywords
When you apply for a job through an online job board or company website, your application will likely be passed through an applicant tracking system first, before a hiring manager gets a chance to review it. ATS programs scan your resume for certain keywords to determine whether or not your experience is a likely match for the role youve applied to. If the ATS doesnt find enough of the right keywords on your resume, it might not ever make it to a recruiters inbox.
Tailoring your resume for each job you apply to will help you hit most of the right keywords, but heres a list of common customer service resume keywords to get you started:
Hard Skills For Customer Service
Here is a list of 10 hard skills for customer service to use on a resume:
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Outstanding Header Of The Customer Service Resume
Whatever you do, the header must stand out. Remember that you might be one of many applicants for the job, so your resume must be appealing.
The header must include your personal information without focusing too much on your online presence. Although it would be good to be familiar with emails, messaging apps, and social media, you dont need to include them unless they are relevant to the job. It is alright to include your LinkedIn account.
Mobile phone numbers should be included in the header more than your landline number because you are more accessible through your mobile phone.
Top Customer Service Skills For Your Resume
Companies now are investing many resources to improve their customer service experience, and as a customer services employee, you should have the necessary expertise to manage your clients needs. To emphasize your customer services skills on your resume, you should demonstrate the most on-demand hard and soft skills a customer support person should possess.
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Make Sure The Skills You List Are Relevant To The Position
Before you start to write your resume for the chosen customer service job, you should carefully read the job description. Learn about the key requirements, duties, responsibilities, and skills listed, so you can emphasize them on your resume section.
Remember to explain why your experience, skills, and prior achievements will benefit the company and help it grow. Customer service jobs are all about providing solutions, and prioritize the customers’ needs at each step of the process.
To stand out of other candidates, you should list the skills that highlight your expertise in customer service software and tools.
What To Include In A Customer Service Resume
The main sections in a customer service resume are:
- Work Experience
To really make an impression, you can also add these optional sections:
- Awards & Certification
- Interests & Hobbies
So those are the customer service resume sections, but what do you write for each of them?
Lets find out!
Want to know more about the different sections? View our guide on What to Put on a Resume.
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How To List Customer Service Skills On A Resume
OK, we have the complete list of excellent customer service skills. But you are probably asking yourselfwhich skills should I put on my resume for customer service? Surely I cant put nice moves and good body language right next to my Microsoft Excel proficiency!
Skills for customer service resume:
- Active listening skills
Check out the top customer service interview questions and answers to better prepare yourself and boost your chances of getting the job.
You can become an awesome agent even without much job experience. Typical resume skills for customer service include emotional intelligence, empathy, and clear communication. The way you approach other people is more important than working for X years at a specific company.
If you need more tips on deciding which skills you should put on your customer service resume, here is a useful guide: