What Else Can You Include
Ask yourself one question..
Is your resume the BEST it can be?
Although we have completed every essential resume section, we have to do everything it takes to win that interview.
Adding the following sections could be the deciding factor in whether youre interviewed for the customer service representative role or not.
Tip : Confidently Choose Your Customer Service Skills
The skills section of a resume might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.
You should list hard skills and soft skills . The best place to find applicable skills would be the job description itselfsee what’s required for the tasks listed, and then use those tasks to steer you in the right direction.
As an example, let’s say you run across a customer service job description requesting bilingual support. As you read about the role and qualifications, you read information like:
- Answer telephone calls and emails promptly in Spanish and English
- Maintain and extend client base through positive customer interaction
- Excellent verbal and written skills in both Spanish and English
- Strong organizational and analytical skills
- Flexiblemust be able to work independently AND with a team daily
Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills should serve as the foundation of your skills section. And a word to the wisedon’t apply for a job if you can’t honestly say you own the skill set required.
Now, it’s time to tailor your skills section to the job description:
What Are The Best Ways To Show Experience On My Resume
Start by looking at customer service resume examples to get an idea of what a winning resume looks like. Then, use the following tips to make sure your resume is shining as bright as it can. Use action verbs that speak louder than words, which is something that definitely applies to resumes. When describing your experience, use language that packs a punch such as created, initiated, developed, supervised, and so forth. With customer service, as with any job, its important to use numbers to demonstrate your impact. So, if you increased customer satisfaction by 15 percent, mention that. Or, if you handled 100 customer inquiries per day, say so.
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Use A Customer Service Resume Template
Right, time to fire-up your text editor and get typing!
But wait there.
Although great for creating simple files, there are better alternatives when creating a customer service resume.
You see, text editors dont hold its structure, which can result in layout breakages.
Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.
Include A Cover Letter With Your Resume
As a customer service representative, you need to leave a positive impression.
Your application is no different.
And the best way to leave an unforgettable impression is to write a convincing cover letter.
You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.
Heres how to create a structure that works.
You should complete the following sections:
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Resume Now Is A Wonderful Company
Resume Now is a wonderful company! I am beyond pleased with my Resume and cover letter. Their customer service department is AWESOME! I spoke with a gentleman by the name of Jose and he went above and beyond. I highly recommend this company!!
Date of experience:October 08, 2022
Reply from Resume-Now
Hello, LisaThank you for sharing your feedback and for being a valued Resume-Now customer.We’re here to support you as you build a successful career. For the latest employment news, job application tools, and career management advice, follow us on:Twitter: https://bit.ly/3JOevT8
Online Ratings And Reviews On Resume Now
Resume Now has stellar online ratings. On Trustpilot, it has 4.6 stars from more than 6,675 reviews. 89% of users rated the service with five or four stars, whereas only 6% considered the service poor or bad.
On Sitejabber, the company has 4.46 stars from more than 3,580 reviews. Whats more, 40% of the ratings from the last 12 months are positive.
Reviews of Resume Now mostly praise the customer support reps. Almost all users thank them by name, highlighting the level of personalized service and care they received.
The agents provide real value by explaining the platforms services and guiding them in the right direction. Furthermore, users share that the entire resume-building process is effortless and the templates offered are aesthetically pleasing and professional-looking.
Resume Now complaints are rare and mostly refer to payment and refund issues. A few users reported they were charged even after canceling. However, in most cases, they were able to resolve the issue after contacting the support team.
Weve also noticed that the company takes time to answer all positive and negative online reviews.
Also Check: How To Spell Resume For Job
Does Zety Have Resume Examples That I Can Look At
Zety has more than 500 free resume examples for you to read while making your own resume. All of our examples were written by Certified Professional Resume Writers , after extensive research. You can use our resume examples and guides while making your resume with Zety to make the process of resume writing even faster and easier.
While we tried to cover as many professions as possible to ensure you will always find the sample resume you need, theres a chance that your specific job isnt on our list. If thats the case, we encourage you to read our guide on the general resume, where you will learn how to write a more universal document.
Tips To Improve Your Customer Service Resume Today
Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as candidates themselves. Before you apply for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate.
Here’s what we’ll cover:
Also Check: Does Microsoft Word Have Resume Templates
Retail Customer Service Resume
Why this resume works
- The title of your resume should match the job title of the role to which you’re applying. This is especially true if you’re applying for a specific job like a retail customer service associate.
- The skills section of your customer service resume should mirror what’s in the job description of the specific job to which you’re applying. If the job description repeatedly mentions they’re looking for a detail-oriented customer service professional, that’s a skill you should include!
How To Make Your Customer Service Work Experience Stand Out
Recruiters hate nothing more than risk.
You see, their job is on the line if they hire the wrong person.
As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that
Heres the best way for customer service representatives to structure the work experience section:
- Achieved highest up-sell rates in both 2017 and 2019
- Worked at the customer information desk for 10+ hour shifts
- Welcomed 1000+ customers during store opening event
- Won Employee of the Month three months in a row by engaging with customers in personal, yet professional manner
The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.
Instead of saying
Spoke to all customers
Say:
Won Employee of the Month three months in a row by engaging with customers in personal, yet professional manner
Simply put, the first sentence states that you spoke with customers, but it doesnt say whether you were successful in doing so.
The second statement goes into more detail and backs-up your claims with awards.
Recommended Reading: What Looks Good On A Police Resume
Customer Service Resume Samples
Wondering how to craft a good resume? Take a look at our resume builder for customer service resume samples to find out how to make a winning document.
Your resume is your potential future employers first impression of you, so its got to count. In fact, hiring managers will spend only six seconds looking at your resume to decide if they want to continue reading or not, so it has to be top notch. The stronger your resume, the more job interviews youll land. Building that kind of resume can be difficult, which is why weve provided these customer service resume samples. They provide great examples of the skills and achievements you should include in your own resume. If the samples arent enough help, we also have a resume maker that can help you fine-tune each part of the document.
Alex Provided Excellent Customer Service
Alex provided excellent customer service. I called to cancel due to the resume format. He assisted me with making the changes necessary on my resume. He also provided me additional information on how to job search and gave me a discount for next month’s subscription.
Date of experience:October 13, 2022
Also Check: How To List College On Resume
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Where can I download my resume and cover letter?
Start by signing in. Navigate to the top of the page, and scroll over the option My Documents. Then, click on Resumes or Cover Letters depending on what you need.
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Troubleshooting
How Do I Make A Customer Service Resume With No Experience
If you dont have any customer service experience, dont worry. You can still create a resume that will highlight your other skills and qualifications. Include skills from other areas of your life, such as volunteering or taking care of family members if needed. question-4=How can I get my customer service resume to stand out?
Also Check: How To Write A Resume With No Experience
The Customer Service Employee Was Very Very Competent
The customer service employee was exceptional in her ability to help me, quickly, answer all my problems! She even offered me a better arrangement for keeping my resume so I could look for a part-time job! I highly recommend this service if you need a great resume, lots and lots of options available too!!!
Date of experience:October 06, 2022
Reply from Resume-Now
Hello, Patricia Thank you for sharing your feedback and for being a valued Resume-Now customer.We’re here to support you as you build a successful career. For the latest employment news, job application tools, and career management advice, follow us on:Twitter: https://bit.ly/3JOevT8
Customer Service Associate Resume
Why this resume works
- Focus on making your customer service associate resume friendly and approachable, while still demonstrating to the hiring team that youre professional and refined. As long as youre not distracting from the content of your resume, go ahead and get a little creative!
- Do this by formatting your resume into distinct sections , and using a pop of color to show your personality. Who said your resume has to be boring?
Related Resume Guides
Read Also: How To Make A General Cover Letter For A Resume
How To Write A Customer Service Resume Summary Or Objective
Establishments are always on the lookout for customer service representatives.
But this fact only makes competition more intense.
And with this in mind, we shouldnt be surprised that recruiters spend just a few seconds on each resume.
If only there was a way to get the recruiter hooked and read through your whole resume?
Fortunately, you can this with a resume summary or objective.
As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences.
But what is the difference between a summary and an objective?
A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.
- Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded Employee of the Month for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.
A resume objective is a 2-4 sentence snapshot of your goals and aspirations.
Got relevant work experience? Use a resume summary.
Got the skills, but cant back it up with experience? Use a resume objective.
Simple!
Bilingual Customer Support Resume
Why this resume works
- Knowing another language automatically increases your chances of getting an interview! Your bilingual customer support resume should actively demonstrate how you’ve used your abilities to broaden your client base, improve customer satisfaction, and help the company stay relevant and competitive.
- Working as a bilingual customer support agent is a valuable asset that sets you apart from people who speak one language.
- Beyond your job experience bullet points, you can remind employers of your language abilities in the skills section and your objective statement.
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How Do I List Education On My Customer Service Resume
If youre a customer service professional with a college degree, kudos youre ahead of the pack. However, if you dont have a degree, thats OK too. The most important thing is to focus on what you do have: experience and skills. If youve taken any courses or earned CS certifications, definitely include those on your resume.
I Received A Charge To My Credit Card
It is completely free for you to use our resume builder! You can build, edit, share, download and print your resume for free. You would not be charged to use our service. There is no subscription to pay for and you would not need to unsubscribe.If you are currently receiving charges, they are most likely from another resume building website. If you believe a charge has been made without your approval, please contact your bank.Some common charges that are reported to us are below. We’ve included links we found online for their support sites.
- Resume-Now uses BLD*RESUME or RESUME-NOW on statements. Their support link is
- ResumeGig shows on statements as RESUMEGIG. Their support link is
- Resume Build uses RESUMEBUILD.EU on statements. They can be contacted at
- Resume Nerd uses CDT*RESUMENERD or RESUMENERD.COM. They can be reached at
You should be able to find any other listings with a Google search.
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Tip : Format Your Resume For The Ats And Recruiters
When you open the pages of a book, what’s more inviting: dense blocks of texts with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable.
There are multiple ways to achieve this, but one of the easiest is to put things in reverse-chronological format. This helps recruiters know immediately where you’re coming from.
Below are some further suggestions for keeping your resume easy to read and why these strategies work.
- Add bullet points
- Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
Notice the customer service title beneath the applicant’s name.