Examples Of Customer Service Resumes

New Claims Sales & Customer Service Represume Examples & Samples

• Inbound call environment from current internal and external customers nationwide additional admin/clerical duties outbound follow-up with customers with outstanding questions/concerns
• Scheduling service appointments with customers in a timely, professional manner
• Setting up accounts/contracts with new customers
• Provide resolution to customer concerns, deescalate customer concerns by providing professional courteous, and clear communication of warranty information
• Route customer calls accordingly based on customer needs
• Responsible for establishing rapport with new and existing customers, identify needs to sell, cross-sell, and renew Direct Energy products and services

Counter Sales / Customer Serviceresume Examples & Samples

• Must be functionally literate, capable of reading and writing legibly and capable of understanding and recognizing part numbers and line codes, able to accurately reference part numbers and applications from an extensive catalog
• Must be capable of lifting and moving parts and boxes of up to 60 lbs
• Must be able to move engine blocks and other heavy equipment with moving aids designed to move such items including hand trucks, dollies, motorized cart, pallet jacks, etc
• Must be able to repeatedly bend or stoop to ground level shelves and be able to reach upper shelves with the use of stool or ladder when necessary
• Must be able to work on their feet for their assigned work shifts
• Must occasionally assist with deliveries when needed and act as a back-up driver if needed thus requiring a valid drivers license
• Perform associated duties as assigned by management
• Must be 18 or older to apply
• Must pass a pre-employment drug test

Tip : Confidently Choose Your Customer Service Skills

The skills section of a resume might be short, but it packs a punch. This is where you sell what youre capable of and what you can do. This section is especially important for ATS to keep you in the running, so its crucial to pay attention to what skills you possess.

You should list both hard skills and soft skills . The best place to find applicable skills would be the job description itselfsee whats required for the tasks listed, and then use those tasks to steer you in the right direction.

Lets say you run across a customer service job description requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills
• Flexiblemust be able to work independently AND with a team daily

Based on the job description, its clear this company values a bilingual, organized individual who is an effective communicator. These skills should serve as the foundation of your skills section. And a word to the wisedont apply for a job if you cant honestly say you own the skill set required.

Now, its time to tailor your skills section to the job description, which could look like this:

Read Also: How To Add Resume To Linkedin

Formal Customer Service Resume

What we like: This resume is an effective mix of the first two we’ve shown in this article. The pops of color and headshot show uniqueness while the formatting leaves a lot of space for what you want to include. It’s muted and easy to read, so no one element is overwhelming to the point of throwing it off balance.

What Is A Call Center And How Does It Relate To Customer Service

A call center is a centralized agency that businesses or companies use to outsource their customer service hotline. This is usually used by bigger companies to handle their customer service hotline as they will not have enough manpower to handle the number of calls that go into their account. This means that call centers will require customer service specialists to handle any inquiries from the call and forward any concerns to the appropriate business or company.

A customer service resume is a specialized resume that people can use to apply for the customer service representative position. When properly created or written out, this resume can expedite your position in the hiring process of the customer service representative set by HR.

Also Check: How To Create Resume Online

Quantify Your Professional Experience

When detailing your professional experience, back up your accomplishments by using numbers whenever possible to clearly convey what work youve handled in the past.

If you neglect to quantify your experience, hiring managers wont be able to tell if youre a good fit or if you can handle the workload necessary for the job.

For example, our applicant takes care to include numbers when possible:

• Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
• Collate source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
• Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices
• Developed expert knowledge of food and drink pairings, memorizing over 200 types of cocktails, wines and spirits
• Improved use of upselling techniques to increase sales by an average of $10 per ticket

Even if the stats you provide arent the most impressive, your future employer will be grateful that you gave a truthful representation of your abilities and experience, making them more likely to call you in for an interview.

Sales & Customer Service Managerresume Examples & Samples

• Effectively lead and train 10 14 Team members to achieve Massage Envy & Franchisee sales and Performance Goals for both locations
• Manage & Organize both clinics according to Massage Envy policies & expectations
• Develop a strong Assistant Manager at each location
• Work with Franchise Owner in setting all Performance Goals & Expectations
• Responsible for all human resource functions for sales associates including recruiting, interviewing, hiring, training, disciplining and terminating
• Create and maintain work schedules to ensure adequate staffing levels
• Maintain positive employee morale through strong interpersonal interaction
• Development of a High Performance Culture through daily coaching & accountability sessions
• Schedule & conduct monthly Team Meetings
• Providing excellent service to members/guests by answering phone calls, setting appointments, greeting members/guests upon arrival and selling memberships
• Maintain professional and impeccable clinic environment for employees and members/guests
• Compile numerous reports on a weekly / monthly basis to track performance
• Order supplies as needed to maintain stock levels of required items for clinic operations
• Managers are required to work a minimum of 40 hours each week not including meetings. Managers are required to work some evenings and one weekend day every week. It is the responsibility of the manager to cover the schedule should the clinic not be adequately staffed for any reason
• College education preferred

Recommended Reading: How To Make My Resume Look Better

Customer Service Resume Experience & Accomplishments

In this section, you’ll want to cover your recent professional experience in depth, especially with regard to your career progression, projects completed, and milestones reached.

Here are some examples.

Customer Service or Professional Experience

If you’re applying for a position in customer service and you’ve already worked in a customer-facing role, make sure your resume highlights your industry experience. This includes what industry your company was a part of, what metrics you used to measure success, what goals you achieved, and the impact you’ve had on the company.

If you’re applying for a customer service role and you don’t have industry experience, do some brainstorming about the transferable skills and experiences that would serve you in a customer-facing role. For example, if your previous experience is in marketing, you’ve probably developed effective communication skills. And, most importantly, think about why you want to move into customer service so your resume effectively communicates that.

Career Progression and Advancement Details

Were you promoted in your last role? Did you ever manage a team? Did you collaborate with other colleagues on side projects, experiments, or campaigns? Were you tapped to lead an experiment or test case?

Make sure the experience section of your resume details examples of you being recognized or rewarded for going above and beyond. Hiring managers want to hire the best of the best, so make sure you highlight examples of this.

Top 10 Customer Service Skills:

Recommended Reading: How To Upload My Indeed Resume To My Iphone

Customer Service Resume Objective Or Summary

Depending on the position, it may make sense to start your resume with an overview of who you are, what you’re looking for, and what you’ll bring to the position. You can put this in paragraph or bullet-form at the beginning of your resume to make it clear to whoever is reading it.

However, if you’re running out of room on the page, it’s OK to omit a summary. You can always take what you would’ve written and weave it into other sections on your resume.

Here are a few examples of customer service principles you can highlight in this section.

Putting the customer first.

Companies know that customer interactions with the product and the business are incredibly important. Making this stance clear will show hiring managers that your priorities are in line with theirs.

Teaching rather than explaining.

Customer autonomy is a huge bonus for a hiring manager. Let them know that you want to be so good at what you do that the customer’s understanding of the product might reach a level where they no longer reach out to your team as often.

Desiring challenges from an unpredictable environment.

A day in the life of a customer service representative can be extremely unpredictable. Adding this as an objective will make it clear that you’re ready to hit the ground running. Plus, it will reassure the hiring managers that you know what you’re applying for.

Growing your technical and product knowledge.

Next up, let’s talk about skills.

Sales & Customer Service Specialistresume Examples & Samples

• Generate sales leads for your own sales and for in person sales with our hearing specialists
• Respond to general inquiry calls from marketing campaigns and make outbound calls to promote product features and benefits
• Assist members in locating a hearing provider to obtaining a hearing test
• Follow up on sales leads, and overcome objections by explaining the product and service capabilities and closing the sale
• Shifts within the hours of 9 am – 5:30 pm central time
• 2+ years experience in a sales or customer service role that included experience analyzing and solving customer problems
• Basic proficiency with Windows PC applications , which includes the ability to learn new and complex computer system applications
• Bilingual fluency in English and Spanish
• Compassion to help others

Read Also: How To Add Freelance Work To Resume

Customer Service Resume Examples For 2022

When it comes to growing a business, reputation is everything. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation.

To be a successful customer service professional, you’ve gotta have a wide-ranging skillsetpatient, empathetic, a strong problem-solver, and knowledgeable of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at building a resume. Our easy resume tips are available at your fingertips!

We’ve analyzed countless resumes and chosen the 14 best customer service resume samples to help you land your next job in 2022.

We’ll also share our recommendations and advice so you can put your best foot forward on your resume before you know it, you’ll be set to tackle your customer service cover letter!

Why this resume works

• Even if you have a lot of information on your resume, it shouldn’t feel overwhelming or hard to read. Your goal with your customer service representative resume is to quickly make the case to the hiring manager that they’d be a fool not to invite you for an interview.
• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a resume summary, tailor it to the business to which you apply. As a rule of thumb, the more you customize and fine-tune your resume for each job application, the more likely you are to get an interview.

Include Examples Of Customer Service Skills Throughout Your Resume

Impress a hiring manager by adding a strong resume skills section that highlights your expertise in customer service software and tools.

And even if you dont have those particular hard skills, you can still list soft skills on your resume as well. Here are some of the top resume skills being used by customer service professionals on their resumes in 2022:

Additionally, be sure to include any skills that are relevant and transferable. You can usually find relevant skills in the job description. If you have any of those skills, include them on your resume to show hiring managers youre qualified.

Here are some of the main customer service skills that will help you land a job as a CSR:

Hard skills:

Don’t Miss: What If My Resume Is 2 Pages

What If You Dont Have Any Work Experience

Maybe youre a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Dont worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects.

For example, if youve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer.

Inbound Sales & Customer Service Represume Examples & Samples

• Achieving specific sales targets and maximizing sale opportunities on each and every call
• Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Clarify customer requirements probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• High school diploma with six months of sales experience preferred
• Demonstrated sales technique and product knowledge preferred
• Strong communication and negotiation skills required
• Ability to learn and think conceptually

Read Also: Can Your Resume Have Color

Customer Service Representative Resume Example

Have you ever heard the phrase âshow, donât tell?â When you include metrics in your resume, you better illustrate your performance. Hard numbers will show the hiring manager not only where youâve succeeded in the past but also what you might be able to take on in the future.

In the resume example above, the rep says they âhandle 90+ calls daily,â which sounds more impressive than simply saying they âhandle a high volume of calls.â The specific number makes their experience more concrete.

Customer Service Manager Resume Summary

Detail-oriented customer service manager offering ten years of experience. Possessing strong negotiation and communication skills, I have expanded the client base by 23% and brought back hundreds of consumers over three years. Dedicated to helping the community using my skills in organizational and analytical skills. Excited to apply my understanding of CRM technologies and tried-and-true customer care tactics to grow the client base and ensure customer loyalty.

Also Check: How To Upload A Resume In Linkedin

Customer Service Representative Duties:

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer’s complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution

• Maintain financial accounts by processing customer adjustments

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Prepare product or service reports by collecting and analyzing customer information

• Contribute to team effort by accomplishing related results as needed

• Manage large amounts of incoming calls