Friday, April 19, 2024
HomeHow To Write A Resume For A Customer Service Job

How To Write A Resume For A Customer Service Job

Turn Boring Education Into A Reason To Hire You

Resumes & Job Applications : How to Write a Resume for Customer Service Positions
  • Spanish
  • German

Expert Hint: Boost your chances of landing a job by learning how to write a cover letter. Less than half of applicants write them but more than 50% of the recruiters want to read them.

Double your impact with a matching resume and cover letter combo. Use our cover letter builder and make your application documents pop out.

Want to try a different look? Theres 18 more. A single click will give your document a total makeover. Pick a cover letter template here.

This is how to write a customer service resume:

  • Pick the best customer service resume template. A senior customer service representative resume will have a larger job description section than an entry level customer service resume.
  • Use the best customer service resume format. Stick to a single page, add relevant information, export it to a PDF file, and use white space.
  • Tailor it to a job offer. The skills and abilities on your resume for customer service must reflect the employers requirements. Double-check your resume against the job posting, and include the right keywords for a customer service resume.
  • Make the most of your education. This section needs to work to your advantage. Especially on an entry-level customer service resume.
  • Brighten it with extras. Certifications, interests, and languagesall these boost your value in the eyes of the employer.

Customer Service Resume Work Experience

This section describes relevant work experiences and achievements that will demonstrate to your employers that you have what it takes to succeed in this role. To nail it, you must effectively communicate your most notable achievements and success as it relates best to the role you are applying for.

Review the job posting and the bulleted list of responsibilities and requirements the prospective employer is looking for in this position. Use the keywords that are repeated often in these descriptions and tailor your work history to best reflect your experience and skill sets.

For example, having experience as a cashier at a retail store can translate well into the same skill sets you would need to have to be a great customer support representative. Itâs all in the way you word and phrase these experiences.

The truth is that recruiters donât spend a long time reading your resume beginning to end. Research states that these specialists spend just about 8 seconds max looking at a typical CSR resume before deciding who the jobâs right candidate is.

So you must catch your hiring manager’s eyes by having the most relevant and impressive information at the top. It is why you should showcase your most recent and possibly important position first.

Here are some other tips:

  • Use a reverse-chronological format. List your past customer service experiences in reverse chronological order. Hiring managers want to typically see your most recent experience.
  • Examples of Action Words:

    Is A Photo Required In The Customer Service Resume

    Adding your picture to your resume is another tricky part. Usually, every country has a set standard for its resume format. In some countries, companies usually want their candidates to add pictures, but its the opposite in the U.S.

    Hence, refrain from adding a picture to your resume for a job position like customer service manager.

    Recommended Reading: How Many Years Of Work On Resume

    Technical Support Representative Resume

    Technical support representatives are expected to provide support in solving technical issues for clients. Most of the time, this job position is related to machine, equipment or tech services problem-solving. In other words, you need to be familiar with the technology you are representing.

    For example, your job could involve helping a customer solve problems with a newly purchased laptop or mobile phone. Support duties are done via phone, email or online chat and might require taking remote control of the device to fix the problem under the permission of the user.

    Example of some of the skills you must include in your resume if you are applying for this position includes

    • Ability to handle all types of technical issues
    • Outstanding knowledge of system components and development
    • Strong command over written and spoken English
    • Thorough knowledge of computer, internet, and social media platforms
    • Excellent skills at repairing and servicing
    • A tendency to provide good customer service and developing a good image of the company

    What Is Unique About A Customer Service Resume Objective

    Resume Samples Customer Service Jobs

    In many ways, a customer service resume objective is going to be substantially different from those other kinds of candidates use. Mainly, this is because customer service isnt a technical capability. Instead, its a soft skill. You have to rely on a combination of capabilities to thrive in a customer service role, many of which have to do with your personality and mentality.

    If you have prior customer service experience in a similar role, you might actually be able to bypass the objective statement. Usually, for customer service jobs, you only need to use this approach for certain reasons, including:

    • Youre pivoting into customer service from a different field
    • Youre an entry-level candidate new to the workforce
    • Youve got your eye on a specific position or job type

    In any of those cases, using a customer service resume objective is a smart move. It lets you showcase that you have what it takes to excel, even if your work history is non-existent or doesnt look like it aligns with the job.

    Think of it this way. If you want to shift into customer service from another field, you have skills that transfer into this niche. But, since you used them in different ways, your work history might not make that abundantly clear.

    In most cases, a customer service resume objective isnt required. Instead, its supplemental information that can help a hiring manager understand why they should take a chance on you, even if youre new to customer service .

    MIKE’S TIP:.

    Recommended Reading: How To Write Email To Hr For Sending Resume

    Customer Service Resume Samples

    100+ Resume Templates in Word, PDF and HTML format.

    If you want to upgrade your resume and win your dream job, you must start with a new resume. To prove your efficacy in being an excellent customer service executive to the hiring manager, you must draft a unique and technically sound Customer Service Resume that answers the needs of the recruiter.

    The golden point to keep in mind is that your resume if the first interaction you will have with the employer. Your resume title to summary, achievements, and format of listing educational qualifications must captivate the hiring manager and outsmart the other candidates. By assessing the latest Customer Service Resume models, you can learn the right format, style, and tone of writing an official resume without committing common errors.

    As customer service professionals offer market expansion skills applicable to the growth of businesses hence, your resume must position you as the best candidate with the technical skills. Sample resume formats are indispensable to create a striking resume that correctly contours your career graph to the vision of the recruiter. The goal of a professional resume is to establish your expertise in customer service duties confidently to the hiring desk.

    Read On For Customer Service Resume Samples And Tips For Writing Your Own

    By Erin Hueffner, Content Marketing Manager,,

    Customer service agents have an important job. They are often the first voice a customer hears when contacting a company. So in many ways, a good customer service experience rides the people on staff.

    Does that challenge sound invigorating? If so, you might want to consider a career in customer service. But before you can solve any customer issues, you need to get the job.

    Also Check: Replace Resume On Linkedin

    How To Correctly Display Your Contact Information

    You should treat your contact section with the same care that you treat your customers.

    Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview!

    • Professional Title Align this to the role youre applying for, so Customer Service Assistant
    • Phone Number Check each number carefully
    • Email Address Keep your email professional , unlike that one from your childhood .
    • Location City+Country

    Incorrect Example:

    Hr Representative Duties And Responsibilities

    How To Make a Customer Service Resume (2021) | Microsoft Word

    The type of organization an HR Representative works for will determine their particular responsibilities, however, there are several main duties all HR Representatives perform. A review of current job listings identified the following primary tasks and responsibilities.

    Maintain Records HR Representatives are responsible for creating, maintaining, storing, securing and destroying employee records. All the paperwork and documents pertinent to an employee such as, applications, tax forms, benefits paperwork and personal data is gathered by the HR Representative. All changes or updates to paperwork must be added to the file and the HR Representative must maintain an efficient storage process. Because of the sensitive or confidential data contained in most employee records, HR Representatives must ensure the files are secure and safe from theft or tampering. They are also in charge of record retention schedules and must destroy records when they are no longer relevant.

    Provide Benefits Consultations Many HR Representatives will work closely with employees regarding their benefits and compensation options. Employees are often directed to their HR Representative when they have questions regarding their benefits or if they need assistance completing their benefit paperwork. HR Representatives may also provide recommendations to management regarding benefits and pay scale in order to attract a worthy and competitive workforce.

    Recommended Reading: Do Resumes Need References

    What Is A Resume Objective

    Alright, before you get into how youll craft a stellar objective, lets tackle this important question: what the heck is a resume objective?

    In the simplest terms, its a statement that outlines your career goals. Its more than just saying, I want this job. You applied, so thats a given.

    Instead, its a spot on your resume where you can showcase what you bring to the table but also provide insights into why you are pursuing this role. It lets the hiring manager know what you have your sights set on as well as why youre an excellent fit.

    If youre interested in learning more, weve covered it in-depth in the past. So, lets pivot this discussion and look at customer service resume objective statements specifically.

    How To Write A Good Customer Service Representative Resume

    A CSR agent represents the company. He must be able to attend to all concerns and inquiries that are relayed by the customers. To be effective, the CSR agent must know the product or service that he is representing by heart.

    If you can answer all of the questions clearly and provide accurate information, the customer will feel relief and will have a good impression of the company.

    In the same manner, when preparing your CSR resume, you are representing yourself to the company. You must know your strengths or key selling points and provide information that is relevant and useful.

    Here are 3 tips on how to write a good Customer Service Representative resume:

    Don’t Miss: Resume For 16 Year Old First Job

    Accounting For The Ats

    The battle with the ATS starts at the very first section of your resume. Applicant Tracking Systemsare based on keyword analysis. They automatically review and score resumes based on keywords that are important to the employer. Customer service resumes that don’t make the cut are filtered out and never reach a recruiter. This means you can greatly increases your chances of passing the ATS test by using the correct keywords. To do so, analyze the job listing, which should have the necessary keywords already in it.

    If you find the job description to be confusing, too wordy or complicated, there are additional tools you can use to analyze it. Word clouds are a great way to understand which ideas and qualities are the most important to an employer. Services like Wordle or will help you make sense of listings that arent written in a clear way. Word clouds will also show you hidden patterns if there are any. This may become your secret weapon against automated ATS filtering.

    Take a look at our adaptable summary example for customer service representatives:

    Alternate To Professional Summary: Customer Service Resume Objective

    FREE 8+ Sample Customer Service Resume Templates in MS ...

    A customer service resume objective is an equivalent replacement for the professional summary as the objective is used by candidates with relatively low work experience but an abundance of skills and theoretical qualifications.

    Just like the summary, the resume objective also emphasizes your career highlights which are usually your skills and educational background.

    Check out our online resume builder at resume example for such amazing sample objectives:

    Calm and efficient customer service executive candidate with a strong background working with people in stressful and confusing situations. Skilled at dealing with requirements via email, letter, telephone calls, or in-person while working within the regulatory limits of any given department standards.

    Driven customer service candidate with appropriate skills and educational qualifications. Im highly motivated and highly adaptable to the situation.

    A Professional sales agent who can resolve customer problems efficiently and increase customer satisfaction. Expert in product issues and proven history of increasing productivity of sales department by analyzing tasks.

    A hard-working candidate with a focus on driving customer satisfaction. Communication and team-player skills are both strong.

    Don’t Miss: Should You List References On A Resume

    Volunteer Or Community Involvement

    If you’re involved in your community, feel free to include that work on your resume. Not only will experiences like these make your resume stand out and be more memorable, the causes you get involved in communicate your values and personal priorities outside of work. Hiring managers want to hire diverse and inclusive teams filled with effective workers who are also kind people, so if you have relevant and current volunteering experience, make sure to include it in a final section on your resume.

    Digital Best Customer Experience Specialistresume Examples & Samples

    • Coordinating the rollout of digital signage across the network, in conjunction with key stakeholders
    • Managing all dealer onsite communications regarding digital signage
    • Hosting regular meetings with the Salesforce CRM team to share knowledge about the CRM project or other BCE projects and to interface with BCE projects/systems
    • Supporting the implementation of OneWeb alongside Daimler AG and the Marketing Department
    • Assisting with the rollout of a Digital Service Drive, conducting testing with pilot dealers, and compiling feedback from testing
    • Working with the Project Team and Daimler AG to set up a Digital Commerce Platform, investigating fulfilment options for online sales and helping pilot online sales

    Read Also: Bls Resume

    Use Action Words To Make Your Customer Service Resume Pop

    Lets image that youre a job recruiter.

    Sitting down to read the same generic resumes, one after another.

    No one stands out. In fact, all resumes are blending into one.

    This exercise highlights the importance of making your resume different from the other applicants.

    One of the best ways to do this is to use power words:

    • Solved

    View Our Sample Resume For An Entry

    How To Write A Customer Service Sales Resume – Resume Companion

    To be a successful candidate for customer service jobs, resume expert Kim Isaacs says it helps to have a comprehensive resume. Communication skills are key in customer service, but does your resume communicate your strongest qualifications?

    For ideas on how to communicate the value you offer, view the sample resume for an entry-level customer service representative that Isaacs created below. You can also download the entry-level customer service representative resume template in Word.

    Jobs for customer service reps are projected to grow by 5% from 2016 through 2026, according to the Bureau of Labor Statistics . Youll find the highest level of employment for this job in the following states: Texas, Florida, California, New York, and Pennsylvania and in the following metropolitan areas: New York City, Atlanta, Chicago, Phoenix, and Dallas.

    The median annual salary for a customer service representative is $31,384 per year, according to Monster.

    Also Check: Resume Multiple Jobs Same Company

    Customer Service Resume Examples And Writing Tips

    Are you applying for a customer service position? If so, you’ll want to emphasize some of the soft skills commonly required for customer service employees, such as being an excellent communicator and having strong interpersonal skills.

    Employers will also be looking for candidates who are punctual and responsible, because customer service workers often handle cash registers and replace other employees during shift changes.

    Customer Service Representative Duties And Responsibilities

    The duties and responsibilities of a Customer Service Representative will vary depending on the type of industry he is in as well as the nature of the business. For example, if you are in insurance, you may have to be certified in your state and be familiar with the procedures of the industry.

    In general, the duties and responsibilities of a CSR agent must be focused on one thing: Addressing the needs or concerns of a customer regarding the product or service of the company.

    For the work experience section of your CSR resume, what is important is to show the prospective employer that you know how to perform your tasks to the best of your abilities.

    1. Give a Detailed Description of Your Duties and Responsibilities

    In most companies, you are expected to follow procedures as a Customer Service Representative. The reason for this is there are state laws that require companies to make sure the rights of consumers are protected. On the side of the company, management wants to make sure all customers are treated equally and fairly by their agents.

    When writing your duties and responsibilities, give a detailed description of your tasks and present them in order. By doing so, the person reviewing your work experience section will have a better understanding of your previous job. If you can do this successfully, you would win the vote of the recruiter.

    Customer Service Representative, 12 June 2018 to 11 December 2018Idea Pro Contact Center Solutions Los Angeles, California

    Read Also: How To Remove Your Resume From Ziprecruiter


    Most Popular